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What reporting requirements do you need to carry out for your work role?Reporting requirements in business include:Staff records, including holidays, sick days and performance reviewsAdministration to show evidence of business activities, including customer bookings, payments received and made, licences and certificates obtained for conducting businessAccounts/financial recordsWork health and safety reporting, e.g. incident/accident recordsOrganisational business plans and reportsWork plans and schedules to show accountability of activities.35 | P a g e
Activity 4B checklist – for assessorThis should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.Learner’s nameAssessor’s nameUnit of Competence(Code and Title)Date(s) of assessmentHas the activity been answered and performed fully, as required to assess the competency of the learner?Yes No(Please circle)Has sufficient evidence and information been provided by the learner for the activity?Yes No(Please circle)CommentsProvide your comments here:The learner’s performance was:Not yet satisfactorySatisfactoryIf not yet satisfactory, date for reassessment:Feedback to learner:Learner’s signatureAssessor’s signature36 | P a g e
Activity 4CQ&A and role playWhat is the purpose of a debriefing session?Debriefing enables workers and managers to discuss work in more detail. This ismost usually conducted by the supervisor/manager with the employee in order todetermine and analyse work events, and to assess the successes and failures. Itmay be conducted regularly, as part of established work processes, or when asituation occurs that requires this.As a role play activity within the learning group, in groups of two or three, choose an appropriate hospitality environment and the work roles applicable to you and carry out the following debriefing exercise:One learner should represent the employee at the end of their work shift, and the other learner(s) should represent a supervisor/manager (and work colleague). In a verbal communication, perform a work debriefing and handover session to explain work activities and to relay any issues or specific workcomments to assist work operations.37 | P a g e
Activity 4C checklist – for assessorThis should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.