What reporting requirements do you need to carry out for your work role

What reporting requirements do you need to carry out

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What reporting requirements do you need to carry out for your work role? Reporting requirements in business include: Staff records, including holidays, sick days and performance reviews Administration to show evidence of business activities, including customer bookings, payments received and made, licences and certificates obtained for conducting business Accounts/financial records Work health and safety reporting, e.g. incident/accident records Organisational business plans and reports Work plans and schedules to show accountability of activities. 35 | P a g e
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Activity 4B checklist – for assessor This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required. Learner’s name Assessor’s name Unit of Competence (Code and Title) Date(s) of assessment Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No (Please circle) Has sufficient evidence and information been provided by the learner for the activity? Yes No (Please circle) Comments Provide your comments here: The learner’s performance was: Not yet satisfactory Satisfactory If not yet satisfactory, date for reassessment: Feedback to learner: Learner’s signature Assessor’s signature 36 | P a g e
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Activity 4C Q&A and role play What is the purpose of a debriefing session ? Debriefing enables workers and managers to discuss work in more detail. This is most usually conducted by the supervisor/manager with the employee in order to determine and analyse work events, and to assess the successes and failures. It may be conducted regularly, as part of established work processes, or when a situation occurs that requires this. As a role play activity within the learning group, in groups of two or three, choose an appropriate hospitality environment and the work roles applicable to you and carry out the following debriefing exercise: One learner should represent the employee at the end of their work shift, and the other learner(s) should represent a supervisor/manager (and work colleague). In a verbal communication, perform a work debriefing and handover session to explain work activities and to relay any issues or specific work comments to assist work operations. 37 | P a g e
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Activity 4C checklist – for assessor This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
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