Luis Anderson Rocha da Silva_S40059313_Operational Planing _Assessment Number1.docx

Indicators to measure csr including customer

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indicators to measure CSR, including customer satisfaction scores and percentage of customers repeating a purchase. Employee turnover rate: To determine your ETR, take the number of employees who have departed the company and divide it by the average number of employees. If you have a high ETR, spend some time examining your workplace culture, employment packages, and work environment. Cost: Measure cost effectiveness and find the best ways to reduce and manage your costs. 5. Three contingency plans to cover costs spiraling out of control. Adjust bonus accruals . Bonus accruals are often the easiest and least painful source of contingency dollars. If the situation improves, the company can always increase bonus accruals. Bonus plans should always adjust automatically to underperformance where tied to EBITDA generally and minimum EBITDA for any bonuses to be paid. If a company underperforms, it may be preferable for these dollars to go back into the company’s income. A lack of (or decrease in) bonuses can get people’s attention and indicate that the issues facing the company are real. Consider the balance sheet. The balance sheet, specifically working capital, is often overlooked in contingency planning. Paying down more debt than planned, even if EBITDA is below budget expectations, can still be a win.
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6. Information sources or specialist advice you would use to support your proposal. Provide three suggestions. Specialists in the industry Formers workers who had contact with animal care Colleagues from another companies similar or even competitor (benchmark) 7. The person / people you would obtain approval from for your plan. Provide three suggestions.
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