D. They are not expected to be technically efficient and are only involved in direct interactions with customers. E. They do not have a lot of job opportunities because employers can simply order these employees to perform tasks. Knowledge workers are in a position of power, because they own the knowledge that the company needs in order to produce its products and services, and they must share their knowledge and collaborate with others in order for their employer to succeed. Replacing these employees is difficult and time consuming. They have many job opportunities even in a slow economy.
44. Oliver works at Tate Corp., an apparel manufacturing company. He primarily focuses on the tastes and needs of the firm's customers. He achieves this by managing a team that regularly interacts with customers through various promotional activities and events. He also provides insights on how to produce eco-friendly outfits through cost-efficient manufacturing processes. This implies that Oliver: A. is an HR professional. B. encourages centralized decision making. C. is a knowledge worker. D. encourages a narrow business focus. E. belongs to the external labor market. Knowledge workers are employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession. In this case, Oliver is a knowledge worker because he primarily focuses on providing his expertise on the tastes and needs of the firm's customers. He achieves this by managing a team that regularly interacts with customers through various promotional activities.
45. Rhea is an employee at Diaz Inc. She specializes in graphic and web design, user interface design, and search engine optimization. She also knows how to interact with customers by asking them about their preferences and providing them with products that meet their needs. Which of the following statements is true about Rhea? A. She specializes in outsourcing. B. She is a part of the external labor market. C. She bases her work on the terms of a psychological contract. D. She is an on-call worker. E. She is a knowledge worker. Knowledge workers are employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession. In this case, Rhea is a knowledge worker.
46. Which of the following statements is true of employee empowerment? A. Proper training must be provided only to supervisors so that they can exert their wider authority. B. Managers should ensure that employees are not linked to resources outside the organization, such as customers. C. Employee empowerment shifts the recruiting focus away from cognitive and interpersonal skills toward general technical skills. D. Employee empowerment prevents holding employees accountable for the products and services they developed.
You've reached the end of your free preview.
Want to read all 222 pages?