Completion of customer surveys completion of reports

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Completion of customer surveys. Completion of reports to identify marketing opportunities. Conduct quarterly surveys on customer satisfaction. Evaluation of market and marketing data to determine marketing opportunities. Building reputation for quality products and quality customer service: Raise organisational profile by 20% Improve client satisfaction performance by 25% Percentage of brand recognition in sought-after categories in periodic customer surveys. Percentage of customers with positive view of organisational responsiveness, innovation, quality, ethics, safety. Number of customer complaints. Delivery times. Number of returned items. Audit of supplier quality. Regular contact with suppliers. Investigate resourcing needs: people, products. Fulfil resourcing and distribution needs in accordance with policies and procedures. Maintenance of enterprise resource management(ERP), point of sale (POS) and customer relationship management (CRM) systems. Supporting people to perform via training and performance management. Numbers of injuries (Target = 0) Numbers of absentees (Target = < 3% of total hours) Anti-discrimination complaints (Target = 0) Lost Time Injury Frequency Rate (Target = 2) Research effectiveness of possible incentives for: safe work achievement; heathy lifestyle. Engage workers with strategic goals of
Percentage completion of performance plans and performance management process. Numbers of coaching sessions completed. Number of operational-related training programs completed. business and support professional development in line with strategic goals. (Targets to be set by individual managers) Management engagement with employees to achieve greater buy- in of organisational goals. Include explanation of how activities work with organisational strategic goals in all communications to internal personnel. Regular coaching Training needs analysis and training (leadership, WHS, ethical/legal training). Strategic goals included in induction program. Employee incentives for performance in all areas relevant to operational and strategic goals. Increasing sales revenue General ledger accounts; financial statements: Revenue target =$11 million Profit target = $1672286 Marketing campaigns. Sales training for floor staff. Reduce direct and indirect costs of operations General ledger accounts; financial statements: o Wages o Cost of agent services o Consultancy fees o Wastage and associated expenses. Expense target = $5,785,714 COGS target = $5,890,000 Renegotiate with suppliers. Research potential new suppliers. Research new distribution possibilities, such as e- commerce/delivery. Management engagement with employees to achieve greater employee support
of organisational goals. Greater use by managers of budgets to encourage restraint.

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