Improved teamwork and camaraderie ten interviewees

Info icon This preview shows pages 51–53. Sign up to view the full content.

View Full Document Right Arrow Icon
Improved teamwork and camaraderie. Ten interviewees from all levels of the organization described the culture of LHC as one of transparency, honesty and trust, and teamwork. Several interviewees noted that LHC leadership creates opportunities to discuss issues in an open forum and asks for advice on improvements. One department manager explained that there is a strong commitment to creating a no-blame culture, which is carried out by adjusting processes to ensure positive outcomes. It is important to staff that the processes are ingrained to improve patient care. Transparency is carried through to outside the system by frequently allowing other health care organizations to visit LHC and observe the cutting-edge work there. Lean has produced a sense of global awareness across hospital departments and an intradepartmental camaraderie. Two hospital executives noted that Lean had improved the relationships of staff across different floors and roles, resulting in mutual appreciation of the work each department does and improved patient care. A few hospital executives applauded the growth in relationships across different floors and the positive effect on patient care and employee satisfaction. Frontline staff reported improved teamwork as the greatest gain from Lean training and participation. Many staff Exhibit 1.16. Outcomes by Category Intermediate Outcomes Culture change Employee satisfaction Lean knowledge and skills Lean routinization Ultimate Outcomes Clinical process or outcomes assessment Efficiency Patient experience Patient Safety “And, you know, that’s one of the things that I like, you know, how people get educated and they, they gain a better appreciation for the interactions between departments or between functions, when they’re involved in these Kaizen projects or Workouts or whatever, so that they can understand how, when you adjust this lever, it doesn’t just impact here, it impacts over there. So they do gain that education and appreciation.” Hospital Executive I may work in the ED, you may work up in the telemetry floor, and it’s different if I don’t really know who you are, and you’re just a voice on the phone; but when I [make] eye contact, and I just spent 3 days with you and we’re informally talking about what you did last weekend and what you like to eat and…That relationship building, you can’t buy that...It starts getting people to think more globally, so I think that’s very positive.” Hospital Executive
Image of page 51

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
45 reported how bringing together employees from “all walks” of the organization’s operations in teams to work on a Kaizen event positively affected interactions among staff as well as operations. The frontline staff from the Bed Flow Value Stream projects all voiced their appreciation for information-sharing across departments and commented on the sense of respect and understanding of the overall hospital operations.
Image of page 52
Image of page 53
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern