Individuals assisted in times of crisis by community organisations supported by

Individuals assisted in times of crisis by community

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Individuals assisted in times of crisis by community organisations supported by Westpac Group2,40021,012 1,364 2,000 Customers who sought assistance from Westpac Assist specialists to manage through financial hardship254,870 38,761 39,516 54,544 Number of approved applications for financial assistance from customers experiencing financial hardship37,678 28,322 30,759 50,005 Enabling more inclusive banking and building financial capabilityWestpac Group products and services and supported community partners delivered products and services (e.g. microfinance) for individuals that are financially excluded or in underserved communities88 7 7 Individuals completing Westpac Group financial literacy training133,844 112,263 59,596 65,538 New customers accessing basic banking for the first time (in the Pacific)37,67858,050 64,615 67,114 Investing in economic wellbeing and greater prosperityMicro and social enterprises established or expanded that have received Westpac Group assistance e.g. micro-enterprise loans or social enterprise grants290357 313 250 Employment pathways supported at social enterprises by Westpac Foundation (cumulative)33,675 3,210 2,912 1,932 Jobs supported at social enterprises by Westpac Foundation (cumulative)1,516 1,003 839 389 Number of employees involved in skilled mentoring and volunteering 727393 237 122 Hours given by employees to skilled mentoring and volunteering 29,2127,079 5,019 21,708 Grants designed to improve economic wellbeing made by the Westpac Foundation114 84 69 25 Advancing the nation through social changeScholarships awarded to individuals by the Westpac Bicentennial Foundation4330 243 120 22 1. In the metrics contained in this table: Individuals refers to members of the public who may or may not be Westpac Group customers, Customers refers to individuals and businesses that are current customers of the Westpac Group, Employees refers to current employees of the Westpac Group, and Communities refers to the broader communities within which Westpac Group operates. In the first two years these metrics are largely focused on Westpac Group’s Australian businesses, however there is scope to expand the data set in coming years to cover the whole Group.2. 2015 figure restated to reflect updated calculation methodology that is now based on the application lodgement date instead of the date at which discussions were held with the customer.3. 2018 data includes: Cumulative totals for 2015, 2016, 2017 and first three quarters for 2018. Q4 2018 will be reported as part of 2019 annual figures. 4. Represents the number of current participants in the Westpac scholars program.96The issues that matterThe fundamentalsOther information2020 Sustainability StrategyChairman & CEO’s message2018 Sustainability Performance ReportPerformance metricsEmployeesSustainable lending and investmentCustomersEnvironmentScorecardsSuppliersSocial and economic impact<<
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ScorecardsReconciliation Action Plan (RAP)Our 2018-2020 RAP focuses on four areas – meaningful careers, better banking experiences, backing Indigenous business, and prosperous communities,
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