HC 491 week 7 prepare for Final

1 identify the stakeholders of the hco and their role

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1. Identify the stakeholders of the HCO and their role in the organization.  Stakeholders:   Individuals or groups (buyers, workers, suppliers, regulators, and owners)  who have a direct interest in an organization’s success (pg. 5). Stakeholders  form coalitions and networks to enhance their influence and facilitate  negotiation.  The results of negotiation are embedded in marketplace 
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contracts and reinforced through government regulation…stakeholders  desires frequently conflict and can easily become adversarial, as in the  traditional relationship between unions and management.  Successful HCOs  strive to minimize adversarial relationships by building a record of  responsiveness and truth telling, making a diligent effort to find and  understand relevant facts, maintaining respect and decorum in the debate,  and searching diligently for solutions. 2. Describe the transformational culture of the HCO as outlined in the text.  Identify the key  elements of the process . To sustain the culture, managers must be skilled at the process. Training,  mentoring, and counseling create a culture where the following goals are universally understood and  accepted and almost universally met. 1. Every position is entitled to an honest hearing. 2. The best  answer is driven by two fundamental statements (a) mission achievement is the basic criterion. (b) Fact  and science guide our evaluation of each decision. 3. Each decision is subject to test as it is  implemented. The strategy is to measure the emerging reality, catch OFIs quickly, and correct them.  Any process can be improved. 4. This decision process, while not perfect, meets every stakeholders  needs better than any alternative process does.  The key elements of this process are to help the conflicting parties fully understand all aspects of their  positions, including the causes, implications, and alternative solutions.  2. Explore carefully for areas of  agreement, and build solutions upon these. 3. Conduct the negotiations openly and show respect for all  participants and a clear commitment to the fundamentals of mission achievement and scientific  evidence.  3. Define the term knowledge management as used in the text. How is this process utilized in the HCO  operation? Provide examples with answer.  Knowledge management has become a core logistic support  activity, providing the communication essential for care; defining, acquiring and maintaining performance  measures; and supporting learning activities.  KM protects data and the systems themselves and  continuously improves its services. The communication level of KM maintains the ongoing activities of  patient care, clinical support, and logistic and strategic support.
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