For change initiatives to succeed, organizations must encourage employees to feel a sense of
__________.
uncertainty
concern
detachment
ownership
The most important aspect of John Kotter’s 8-Step Change Model is the first step, which is creating a sense of
Urgency
Research has discovered that focusing on what is unsuccessful within organizations is not a successful way to tackle
change initiatives because it __________.
encourages contribution
encourages teamwork
encourages collaboration
invokes blame
UNIT 4
The Change Process
Which of the following is
not
an indicator that something is wrong in an organization?
A new competitor has come on the scene
Some new force external to the organization has arisen and threatens future successes
Results are not being achieved
Results are being achieved
Which of the following is an example of evolutionary change?
Nonincremental
Shift in operations or strategy
Broad focus
Implementing a total quality management program incrementally
In Kotter’s (2006) change model, which of the following is
true
regarding vision?
Create, but not communicate, the vision
Create, communicate, and empower others to act on the vision
Create the vision, but not empower the action
Vision is not part of Kotter’s (2006) model
When a change is implemented and then evaluated, there may be a chance that the change may do which of the
following?
Create effects that are not altering how planning is being anticipated and never anticipated
originally
Change cannot be implemented or evaluated
Either not alter the organization as planned or it may create after effects that were not anticipated
originally
Never alter the organization as planned and always create after effects that always were anticipated
A type of change that is incremental and typically has a narrow focus is
evolutionary
change.
With regard to wins, Kotter’s (2006) establishes which factor?
Produce less change
Form wins in the long term without coalitions
The score should be even to draw the vision
Plan for and create short-term wins
Which of the following is an example of a radical change?
No shift in the operations or strategy of the organization
Merger
Narrow focus
Shifts in strategy, but never operations
Although developing or choosing a model for change undoubtedly will assist change leaders in
organizing resources and planning for the change, the key to success typically falls within which of
the following phases?
Starter force phase
Open generation phase
Implementation or execution phase
Initiative and exegesis phase
Which of the following is
not
a reason why organizations change?
Problem solving
Staying the same
Strength building
Sustainability
As a foundation for creating a change process, an organization should do which of the following?
Evaluate the type of change in which it wishes to engage
Remove the type of change in which it wishes to engage
The change process never has a foundation
Discard the planning for the type of change in which it wishes to engage
Change and Communication
A
pilot
or beta test provides feedback regarding an organizational change.
