2. Receiving and checking in goods 3.Setting prices/marking merchandise 4. Inventory storage and control 5. Facilities maintenance 6. Personnel management 7. Billing customers/credit operations 8. Customer service operations- delivery, gift wrapping,, 9. Sales forecasting and budgeting
TASKS JOBS Displaying merchandise, customer contact, gift wrapping, customer follow-up Sales personnel Entering transaction data, handling cash and credit purchases, gift wrapping Cashier Receiving merchandise, checking incoming shipments, marking merchandise, inventory storage and control, returning merchandise to vendors Inventory personnel Window dressing, interior display setups, use of mobile displays Display personnel Billing customers, credit operations, customer research Credit personnel Merchandise repairs and alterations, complaint resolution, customer research Customer service personnel Cleaning store, replacing old fixtures Janitorial personnel Personnel management, sales forecasting, budgeting, pricing, coordinating tasks Management personnel
9-9 Objectives of Human Resource Management • Short Term • Increasing Employee Productivity • Productivity = Sales/Number of Employees • Long-Term • Increasing Employee Satisfaction Reducing Turnover
Functions Of Human Resource Management 1. Job analysis and job design 2. Recruitment and selection of retail employees 3. Employees’ training and development 4. Performance management 5. Compensation and benefits 6. Labor relations 7. Managerial relations
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- Spring '14
- Human Resource Management