Formal networks ask related communications that

Info icon This preview shows pages 2–3. Sign up to view the full content.

Formal networks: ask-related communications that follow the authority chain. a. Are typically vertical; b. Follow the authority chain; c. Are limited to task-related communications. Three common formal small-group networks: a. Chain network – it rigidly follows the formal chain of command (high on accuracy). b. Wheel network – it relies on the leader to act as the central conduit for all the group’s communication (high on speed, low on satisfaction). c. All-channel network – it permits al group member to communicate actively with each other (high on member satisfaction). b. Informal Networks : communications that flow along social and relational lines. a. Grapevine – the organization’s most common informal network a.i. Rumors: a.i.1. Structure and reduce anxiety; a.i.2. Make sense of limited or fragmented information; a.i.3. Serve as a vehicle to organize group members, and possibly outsiders, into coalitions; a.i.4. Signal a sender’s status or power (I’m an insider with respect to this rumor while you are an outsider). a.ii. Grapevine has three characteristics: a.ii.1. It is not controlled by management; a.ii.2. It is perceived by most employees as being more believable and reliable than formal communiqués issued by top management; a.ii.3. It is largely used to serve the self-interests of the people within it.
Image of page 2

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern