Maintaining the highest standards ethics for patients

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2.Maintaining the highest standards & ethics for patients’ medical care & recovery III. Gap analysis, plan, & execution – these are skills you already have a. Credentials 1. Bachelors Degree in health administration 2. Medical terminology 3. Team leader 4. Motivational skills b. Responsibilities 1. Family 2. Household responsibilities 3. Financial obligations 4. Maintaining knowledge of recent medical technology c. Accomplishments (personal & professional) 1. Completing my Bachelors degree in health administration 2. The ability to learn quickly & efficiently 3. An effective & successful team leader 4. Effective communication & customer service skills 5. Successfully completed my education while effectively running a household d. Career management gaps (lacking credentials) 1. Experience 2. Masters degree
IV. Personal marketing a. Resume: Patient Management Customer Service Planning & Scheduling Internet Research Team Leader Proficient Communicator QUALIFICATIONS SUMMARY Well organized, conscientious, able to accept responsibility & perform calmly in difficult situations. Have been commende for dependability, thoroughness, honesty & integrity, & have extensive experience in office administration, customer service, & problem solving skills, multiple telephone lines, & reception. Proficent writing skills, spelling, proof reading & self motivation. Obtain the ability to learn quickly & efficienly. PROFESSIONAL EXPERIENCE Customer Service Representative Blue Shield of California 12/04 – 10/06 Assisted Doctors, Nurses & Hospitals coordinate care for patients 65+, assisted patients with hospital & nursing home admissions & billin questions. Knowledge & experience in ICD-9/CPT-4 coding, & medical terminology. Assisted deprtment supervisor with escalated calls & conducted team meetings, administrative assistant to departmnt heads, organized & prepared documents for the team. Efficient problem solver while remaining cam. Motivated team to learn new computer system & prepared a learning manual. Merchant Teller Bank of the West 10/02 – 11/04 Assisted customrs with banking needs including sales, informed customers of different types of services provided cash handling, processing night drop, processing loan payments, vault operations, faxing, 10 key, AT operations including processing deposits, ordering money & assisting customers in drive-up. Self motivated to advance from teller to merchant teller in three months. Customer Service Representative Verizon Wireless 10/00 – 09/02 Assisted customers with their immediate needs handled escalated calls, informed customers of different types of services provided, transacted sales, assisted customers with billing problems, cying, faxing, 10 key, & excel spread sheets. EDUCATION arconi Technical School Certification in Business Administration 1987 niversity of Phoenix Bachelors of Science in Health Administration 2012 Human Resources, Health Care Management SKILLS Computer Literate: All Microsoft applications, Beginning Excel, PowerPoint, Key Data Entry & 10 key.

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