2.Maintaining the highest standards & ethics for patients’ medical care & recoveryIII.Gap analysis, plan, & execution – these are skills you already havea.Credentials1.Bachelors Degree in health administration2.Medical terminology3.Team leader4.Motivational skillsb.Responsibilities1.Family2.Household responsibilities3.Financial obligations4.Maintaining knowledge of recent medical technologyc.Accomplishments (personal & professional)1.Completing my Bachelors degree in health administration2.The ability to learn quickly & efficiently3.An effective & successful team leader 4.Effective communication & customer service skills5.Successfully completed my education while effectively running a householdd.Career management gaps (lacking credentials)1. Experience2. Masters degree
IV.Personal marketinga.Resume:Patient ManagementCustomer ServicePlanning & SchedulingInternet ResearchTeam LeaderProficient CommunicatorQUALIFICATIONS SUMMARYWell organized, conscientious, able to accept responsibility & perform calmly in difficultsituations. Have been commende for dependability, thoroughness, honesty & integrity, & haveextensive experience in office administration, customer service, & problem solving skills, multipletelephone lines, & reception. Proficent writing skills, spelling, proof reading & self motivation. Obtainthe ability to learn quickly & efficienly. PROFESSIONAL EXPERIENCECustomer Service Representative Blue Shield of California 12/04 – 10/06Assisted Doctors, Nurses & Hospitals coordinate care for patients 65+, assisted patients with hospital& nursing home admissions & billin questions. Knowledge & experience in ICD-9/CPT-4 coding, &medical terminology. Assisted deprtment supervisor with escalated calls & conducted team meetings,administrative assistant to departmnt heads, organized & prepared documents for the team. Efficientproblem solver while remaining cam. Motivated team to learn new computer system & prepared alearning manual. Merchant Teller Bank of the West 10/02 – 11/04Assisted customrs with banking needs including sales, informed customers of different types ofservices provided cash handling, processing night drop, processing loan payments, vault operations,faxing, 10 key, AT operations including processing deposits, ordering money & assisting customers indrive-up. Self motivated to advance from teller to merchant teller in three months.Customer Service Representative Verizon Wireless 10/00 – 09/02Assisted customers with their immediate needs handled escalated calls, informed customers ofdifferent types of services provided, transacted sales, assisted customers with billing problems, cying,faxing, 10 key, & excel spread sheets. EDUCATIONarconi Technical SchoolCertification in Business Administration1987niversity of PhoenixBachelors of Science in Health Administration2012Human Resources, Health Care ManagementSKILLSComputer Literate: All Microsoft applications, Beginning Excel, PowerPoint, Key Data Entry & 10 key.