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store employs a Manager, 2 full-time retail assistants and several casual staff. Due to the increase in the number of staff, a Recruitment, Selection and Induction Policy and Procedures has been put in place. However, other human resources systems, such as performance management, have not yet been put in place. Both of the original customer service officers who trained up to be manager have left the company. In addition, a further two managers were employed and have also left. The reasons cited by staff for leaving are as follows: I was given initial training but I felt I needed ongoing professional development to do my job well which I didn’t get.The pay wasn’t enough for the job. I was employed as a customer service officer and only got a small pay rise to take on the manager job. Too little pay for too much work. Not enough guidance from senior management about the expectations of the job. 6. Send an email to the CEO (your assessor). Based on the above case study information, send a short email to the CEO, outlining the situation. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should and identify at least two further risk control measures which you believe should be put in place. 7. Assist with auditing of risk in own area. Assume that you have been asked to provide input on the NatureCare Products risk management process that you undertook. Research best practice risk management processes and identify at least one area of the process you participated in that could be improved. 8. Send an email to the CEO (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should identify at least one area of the process you participated in that could be improved. The email text should also identify whether there are specific procedures for the provision of training to staff on risk management. It should list any changes that would you recommend to the risk management process.
Assessment Task for BSBRSK401 Identify risk and apply risk management processesAssessment Task for BSBRSK401 Identify risk and apply risk management processes Jasmine Education Group Version 2.0 Last Updated: 23 July 2018 Next Review Date: 23 July 2019 Approved by Academic Manager Page 24 of 24 Assessment Task 3 Checklist Student’s name:Did the student: Completed successfully Comments Yes No Implement treatment plans by identifying in the email to the CEO suitable training options for the customer service officers? Review and report on implemented treatments against identified measures of success? Report on ongoing management of human resources? Assist with auditing of risk in own area? Task Outcome: Satisfactory Not Satisfactory Assessor signature Assessor name Date