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25.When confronted with the criticism "You're never back from lunch on time," which of the following statements acknowledges a critic's perception as valid, yet does not agree with the critique? A. "You're right; it was after 1:00 when I returned from lunch."B. "You weren't back on time yourself; you couldn't know."C."It must seem like I'm never back on time. The boss has asked me to cover the phones in his office from 1 - 1:30 every day, so I don't get back to this office right away."D. "You're partly to blame--you weren't back by 12, so I couldn't leave on time."If you disagree with another person's critique of your performance, you can recognize the value of their perception, and then explain your own view.Adler - Chapter 05 #25Topic: Sharing Feedback: Offering and Responding to Criticism26.All of the following are important elements of an effective apology except: Effective apologies express sincere regret; avoid making excuses.Adler - Chapter 05 #26Topic: Sharing Feedback: Offering and Responding to Criticism
27.Incivility Adler - Chapter 05 #27Topic: Dealing with Difficult People and Situations: Incivility28.All of the following could be examples of uncivil communication EXCEPT Adler - Chapter 05 #28Topic: Dealing with Difficult People and Situations: Incivility29.How can you best show respect for individuals' rights to pursue their own chosen approaches to spirituality in the workplace? A. Open each staff meeting with a few moments of silent prayer.B. Encourage employees to display religious symbols on the office bulletin boards.C. Visit your co-workers' offices during lunch and share your religious pamphlets with them.D.When others practice a religious belief that makes you feel uncomfortable, remove yourself from the situation without voicing your judgment about their belief.If you encounter others who are talking about their religious beliefs at work, avoid judging their beliefs.