GROWING SPECIALTY PAPER SALESQuestions and Facts (II)Price to printerMaterialsCoatingSheetingPackaging (direct costs)Gross profit/($ per equivalent box)Number of printersAnnual usage (number of equivalentboxes)Total potential profit pool ($)Small (boxes)20.005.501.000.503.0010.0020,00010020,000,000Medium (carton)18.005.501.000.502.009.003,00050013,500,000Large (pallets)15.005.501.000.501.007.001,0003,00021,000,000All figures are per equivalent boxFramework and AnalysisThe problem set-up indicates that the client wants to invest in this business. Investment cantake many forms including expansion of manufacturing operations and capacity, expansion ofcustomer-facing activities, and acquisition of competitors. It is interesting to note that this iscurrently a profitable, no-growth business for the client. Investment decisions cannot be madeunless the management team (and the candidate) understands the market conditions as well asthe client’s internal capabilitiesThis case does not lend itself well to traditional “case solution structures”. A strong initialresponse is to list a set of internal and external factors that must be understood and evaluated.Ultimately, the candidate should decide whether investment is warranted, and if so, where.Strong hypotheses might include:•Assuming the client is not capacity constrained, there are likely groups of customersthat represent opportunities for profitable growth•Depending upon the current go-to-market strategy, the client may need to re-evaluatethe way that it is configured to serve existing and potential customersThe client can expand its packaging operations to better serve medium or large customers, butnot both. Client economics and cost to serve each customer group are shown on Exhibit 1.For simplicity, taxes and depreciation are ignored and SG&A is assumed to be fixed.71