For example a leaders competence ability reliability

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behavior. For example, a leader’s competence, ability, reliability, and integrity can make employees trust them. Trust is essential in workplaces as it improves employee performance and leads the business to succeed. Compared with other leadership styles, servant leadership has positive impacts on employees' emotional labor as it helps build both affect-based and cognition- based trust. Trust results in good relationships in the workplace and creates an environment where followers can express their emotions and opinions. I also learned that servant leadership, apart from trust-building, has other advantages like creativity, reduced turnover, increased performance, and better job attitudes. Servant leadership reduces turnover by creating an environment were employees express their true selves. Servant leadership result in creativity as employees share ideas with leaders and coworkers. By expressing their feelings, employees focus on the work, which increases their performance. In conclusion, I learned that servant leadership is negatively related to surface acting and positively related with deep acting.
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Discussion 6 4 References Lu, J., Zhang, Z., & Jia, M. (2019). Does servant leadership affect employees’ emotional labor? A social information-processing perspective. Journal of Business Ethics , 159 (2), 507-518.
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