Enough about your products it is difficult to

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enough about your products, it is difficult to convince the customers about the benefits that they will derive from it. Organizational Skills Organizational skills reflect to your managers that you know how to prioritize your more important tasks. A well-organized employee is always ready for any additional responsibilities and the managers can trust him for his ability to get something done. Organizational skill is an important attribute and plays an important part in the appraisal process. Customer Service If you are someone who has generated a lot of revenue for your company at the cost of your customer service, then there is a likelihood that your managers would not be able to rely on you, and your relationship with them would be marked by a trust deficit. Customer complaints are crucial for an organization and can also result in a possible disciplinary action being taken against you. Appearance The way you dress up to office also plays an important part in determining the course of your appraisal process. Employees who are presentable are more likely to
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201 create a positive image in the minds of managers than employees who are dishevelled and do not dress up poorly to office. Biased Managers These factors are disadvantageous for an organization and promote ill will and negativity in an organization. Managers sometimes show bias towards employees with whom they have a friendly relationship as compared to those who are just acquaintances. This creates nepotism and negativity in the workplace and hampers the morale of hardworking employees. These were some factors that affect an appraisal process. It is important for an employee to ensure that he puts in an effort to contribute effectively to the organization and managers have the added responsibility of ensuring that they are able to carry out the appraisal in an effective and transparent way. 21.4 REVISION POINTS 1. Performance appraisal It may be defined as an evaluation made by the employer or the top management. The purpose of implementing or carrying out performance appraisal activity is to judge the overall performance of the employees in the business organization 2. Competency Only some organizations train managers on how to conduct a performance appraisal. Very few organizations train non managers on participating actively in their appraisal meetings. This leads to inconsistencies across the organization on how managers conduct appraisals and judge performance and therefore the process lacks validity and integrity. 3. Assertiveness/motivation Assertiveness and motivation are important characteristics that every organization looks forward to in their employees. Employees who go about their jobs with vigour and excitement, take initiatives and show a desire to perform exceptionally are looked upon highly by the managers.
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