There are numerous regulatory requirements healthcare facilities are either required or choose to follow to increase the patient experience in the hospital setting. The Joint Commission is an optional regulatory organization that hospitals can choose to participate in and was created in hopes to redesign healthcare facilities for optimal patient safety (The Joint Commission, 2017). The Joint Commission provides guidelines to participating hospitals that advocate for infection prevention, patient and caregiver safety and increased patient satisfaction (The Joint Commision,2017). Joint Commission provides standards that give structure to healthcare facilities from patient safety, leadership and infection control, to performance improvement. Hospitals that seek the highest reimbursement for their services also need to provide the highest care, it’s as simple as that. The hospitals that provide the most services to the community and that have the best reputation will get more business than their competitors. Sometimes individuals forget that hospitals provide needed health services to patients, but at the end of the day, they need to make a profit to continue to offer such services. Medicare is now authorized to
Running head: ORGANIZATIONAL LEADERSHIP 4 reduce payments to hospitals with excess readmissions of patients, low Leapfrog scores, or Hospital Value Based Purchasing ( Centers for Medicare & Medicaid Services, 2017 ). B. Patient and Family Centered Care Tool (PFCC) Please see separately attached document for completed PFCC Tool. B1. Setting Description The healthcare setting utilized is a small community Seventh Day Adventist non-profit hospital which is part of a larger organization in Murrieta, California serving the Inland Empire. The hospital serves a population of roughly 111,000 (“Population estimates”, 2016). Murrieta is a commuter city with residents commuting to outside cities for work. English is the predominant language with Spanish coming in second place. Loma Linda University Medical Center Murrieta is a 106 bed hospital with many specialty care aspects to serve the community in which we serve. The hospital is a primary stroke center and has received the Gold Seal of Approval from The Joint Commission. The hospital is a ST-Elevation Myocardial Infarction(STEMI) Center with Chest Pain Accreditation. The hospital is busy running with a high census and holds in the emergency room most days. The Neonatal Intensive Care Unit (NICU) is full, Intensive Care Unit (ICU) is full, and the Emergency Room and the Operating Room are thriving along with the Cath Lab. The thriving specialty areas has increased over the last year with a focus from the organization on improved collaboration and support of the community while improving our Patient Satisfaction Scores.
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- Spring '17
- Dr. Heidi Johnson