794_The.Definitive.Guide.to.Magento.pdf

Note when you create a shipment for an order this

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Note When you create a shipment for an order, this will change the order status from PROCESSING to COMPLETE. If an invoice for the order has not been created, a PENDING status will be changed to PROCESSING when you create a shipment order. The Administration Interface: Sales—Credit Memos Credit Memos are used to provide customers with refunds. Credit memos can be issued at any part in the process once an order has been placed. To create a credit memo, you must visit a sales order detail page. Credit memos allow you to either credit entire orders back to customers or select specific product quantities to refund to the customer. You can also fund a portion of the shipping price (see Figure 4-11).
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CHAPTER 4 THE ADMINISTRATION INTERFACE WALK-THROUGH 48 Figure 4-11. Creating a credit memo from a sales order. Credit memos can refund portions or entire orders to customers. Once a credit memo has been created, it will be listed in the credit memo grid page. This grid page shares the same filtering options as orders, invoices, and shipments (see Figure 4-12). Figure 4-12. Creating a credit memo from a sales order. Credit memos can refund portions or entire orders to customers.
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CHAPTER 4 THE ADMINISTRATION INTERFACE WALK-THROUGH 49 Note Creating a credit memo will change the order status to COMPLETE regardless of what the previous status is set to. The Administration Interface: Sales—Terms and Conditions Terms and Conditions is the information the customers must agree to before purchasing products from your store. By default, Terms and Conditions are not active and will not display when customers checkout form your store. To activate them, Configuration System Checkout Checkout Options and set enable Terms and Conditions to yes and click the save config button. Once Terms and Conditions have been enabled, you can set up the additional information with this menu item. Since you can set up Terms and Conditions for multiple stores, the first page of the Terms and Conditions menu page displays all Terms and Conditions in a grid format (see Figure 4-13). Figure 4-13. A grid view of all Terms and Conditions for each individual store With the detail view you can specify not only the terms and conditions that customers must agree to, but which store these terms and conditions should be displayed within. Terms and Conditions can be displayed as either Text or HTML. Terms and Conditions can also be enabled and disabled as needed (see Figures 4-14 and 4-15).
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CHAPTER 4 THE ADMINISTRATION INTERFACE WALK-THROUGH 50 Figure 4-14. Edit Terms and Conditions Page Figure 4-15. Terms and Conditions Displayed on the public interface during checkout
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CHAPTER 4 THE ADMINISTRATION INTERFACE WALK-THROUGH 51 The Administration Interface: Sales—Tax The Tax menu is only a placeholder for five submenus: manage tax Rules, manage tax zones and rates, import / export tax rates, customer tax classes, and product tax classes. Each one of these pages is responsible for configuring and modifying how your store uses taxes.
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