The customer service officer has left the organisation unexpectedly. 15. Develop a project status report Review the information above and prepare a project status report to send to the Operations Manager (your assessor). Your status report should include, as a minimum, the following: xProgress summary xMilestones: achievement of key dates for activities as specified in the Project Management Plan xBudget: planned expenditure and actual expenditure xRisk management: of project risks to date xRecommendations Use the Project Status Report Template to guide your work. 16. Send an email to the Operations Manager (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment and seek their feedback and approval to move forward with the project. Attach your Project Status Report to the email. 17. Meet with the new customer service officer. A new customer service officer has been employed by the company to replace the one that left.
BSBPMG522 Undertake project work
Student Assessment Tasks
© J&S Learningwork 2019
Ambridge Institute 45390
Page
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They will be part of the project team, replacing the one who left the organisation
unexpectedly.
You are required to provide support for the new Project Team member by discussing all
aspects of the project with them. The Operations Manager will also be attending the
meeting.
Keep in mind the new customer service officer will need your support at this stage, so
make sure that you understand in what areas they may need assistance, and work with
them to find how this can be provided.
During the meeting, you must be very clear about the expected quality of the project
outcomes. Keep in mind that this is a new employee, and they are not familiar with the
quality expectations that have been outlined during earlier discussions that you have
participated in.
It is important that you are also very clear about the importance of meeting the
documented timelines. These should be the same as those in the Activities & Milestones
section of your Project Management Plan. Confirm that the new customer service officer
confirms that these timelines can be met.
During the meeting, you are required to demonstrate effective communication skills
including:
x
Speaking clearly and concisely
x
Using non-verbal communication to assist with understanding
x
Asking questions to identify required information
x
Responding to questions as required
x
Using active listening techniques to confirm understanding
The project is now complete, with the outcomes as follows:
The web site is now live. There has been very positive feedback amongst all staff about the look and
content of the web site. The web site designers were very professional and easy to deal with.
