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The customer service officer has left the organisation unexpectedly. 15. Develop a project status report Review the information above and prepare a project status report to send to the Operations Manager (your assessor). Your status report should include, as a minimum, the following: xProgress summary xMilestones: achievement of key dates for activities as specified in the Project Management Plan xBudget: planned expenditure and actual expenditure xRisk management: of project risks to date xRecommendations Use the Project Status Report Template to guide your work. 16. Send an email to the Operations Manager (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment and seek their feedback and approval to move forward with the project. Attach your Project Status Report to the email. 17. Meet with the new customer service officer. A new customer service officer has been employed by the company to replace the one that left.