Delivery reliability refers to the ability to deliver products or services when

Delivery reliability refers to the ability to deliver

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Delivery reliability refers to the ability to deliver products or services when
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Tell Ask – for examples Tell Ask – for examples promised. Delivery window is the acceptable time range in which deliveries can be made. Flexibility Flexibility considers how quickly operations and supply chains can respond to the unique needs of customers. Mix flexibility is the ability to produce a wide range of products or services. Changeover flexibility is the ability to provide a new product with minimal delay. Volume flexibility is the ability to produce whatever value the customer needs. Cost Typical cost management categories are labor, material, engineering and quality related costs (failure costs, appraisal costs and prevention costs). Ask – can you compete in all four areas successfully? Tradeoffs Among Performance Dimen- sions A trade-off is the decision by a firm to emphasize one performance dimension over another, based on the recognition that excellence on some dimensions that may conflict with excellence on others. Firms must make trade-offs or decisions to emphasize some dimensions at the expense of others. A plant-within-a-plant (PWP) concept attempts to separate different product lines with unique operational differentiators in their own locations in a plant (or in different plants). Tell Order Winners and Order Qualifiers Order winners are performance dimensions that differentiate a company’s products and services from its competitors’. Firms win the customers business by providing superior levels of performance on order winners. Order qualifiers are performance dimensions on which customers expect a minimum level of performance. Superior performance on an order qualifier will not, by itself, give a company a competitive advantage. Balanced Scorecard & The Scorecard Strategy Map Handouts Tell, example p. 33 Strategic Fit Activity-system maps show how a company’s strategy is delivered through a set of tailored activities. In companies with a clear strategy, a number of higher- order strategic themes (in green) can be identified and implemented through clusters of tightly linked activities. Developing a Manufacturing Strategy 1. Segment the market according to the product group 2.Identify the product requirements, demand patterns and profit margins for each group
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  • Management, Cycle Time, Learning curve, Capacity utilization

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