Mazánek, L. (2015). Leadership during crisis: Threat identification and solution proposal. Trendy Ekonomiky a Managementu, 9 (24), 61. Lukas Mazanek is a PhD student at the Brno University of Technology Czech Republic. He is also the founder of a management consulting firm that provides guidance on leadership and team
CRISIS COMMUNICATION ANNOTATED BIBLIOGRAPHY 14 development for private organizations. His article brings to light need to differentiate a true crisis and a normal business problem so business leaders can respond appropriately. He points out that when crisis is misdiagnosed it keeps employees in a status of fear and anxiety. He defines crisis as a rare, significant, and public situation, which creates highly undesirable consequences for the enterprise and its stakeholders and requires immediate corrective action from business leaders. This article is narrow in scope because it mainly revolves around crisis leadership. This article provides good examples of defining crisis situations and the different leadership styles management may choose to respond within each type of crisis situations. Those leadership styles include: authoritative leadership which involves one- way communication from the leader to the follower, attention is on work processes, progress and achievement of objectives focused, paternalistic leadership style, also called democratic and is summed up by saying, "Work hard and company will take care of you.", participative leadership which is the approach, where the attention is not primary focused only on the goal, but also on the followers, and transactional leadership which helps motivate subordinates to the desired performance by assigning responsibility for the tasks, identifying the objectives, providing confidence in the fulfilment of the required tasks. This article could be improved by using real world examples of different leadership styles used during actual crisis situations. The element from this article that will be carried into further discussion is the example of identifying and defining true crisis situations. Ott, L., & Theunissen, P. (2015). Reputations at risk: Engagement during social media crises. Public Relations Review, 41(1), 97-102. doi:10.1016/j.pubrev.2014.10.015 Larissa Ott is a PhD student at the Auckland University of Technology. She holds a Master’s Degree in Communication and currently works for Auckland’s School of Communication Studies, Faculty of Design & Creative Technologies. Petra Theunissen hold a PhD in
CRISIS COMMUNICATION ANNOTATED BIBLIOGRAPHY 15 Communication Management from the University of Pretoria, South Africa and an M.A. in Communication from the Rand Afrikaans University in Johannesburg. She primarily conducts researches on Public Relations and Communication with specific focus on relationship management, dialogue and social media. Both authors have advanced knowledge of communication which makes them credible contributors.
- Spring '15