was identified only by nurse executives and themes iden tified only by nurse

Was identified only by nurse executives and themes

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was identified only by nurse executives, and themes iden- tified only by nurse managers were mentorship, pro- fessionalism, and reinforcing and rewarding civility. Nurse managers also suggested focusing on patient care and safety and implementing stress reduction strategies (G10 responses).
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At both the organizational level and unit levels, nurse leaders in practice noted the importance of having a shared vision of civility and underscored the importance of adopting and implementing codes of conduct and effective policies and procedures. Both Table 2. Strategies a for Fostering Civility in the Practice Setting Nurse Executives (n = 64 of 68 [94.11%]) b 1. Conducting joint meetings to develop a shared vision and a culture of civility (49) 2. Establish codes of conduct with and policies with clearly expected behaviors (40) 3. Provide ongoing education (conflict resolution, problem solving, respectful communication) (23) 4. Positive role modeling by all members of the healthcare team (20) Nurse Managers (n = 95 of 106 [85.62%]) b 1. Conducting joint meetings to develop a shared vision and a culture of civility (38) 2. Establish codes of conduct and policies with clearly expected behaviors (32) 3. Establish a healthy practice environment, emphasizing workplace civility (32) 4. Positive role modeling by all members of the healthcare team (30) 5. Provide ongoing education (conflict resolution, problem solving, respectful communication) with a focus on practice preparedness (20) 6. Hold self and others accountable for acceptable behaviors (19) 7. Reinforce positive behavior (11)
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a Strategies identified by less than 10 respondents are not included; please see text. b The number in parentheses following the strategies indicates the number of times the strategy was identified. The number exceeds the number of respondents because of suggestions of multiple strategies. JONA Vol. 41, No. 7/8 July/August 2011 Copyright @ 2011 Lippincott Williams & Wilkins. Unauthorized reproduction of this article is prohibited. 327 Table 3. Essential Skills a Needed to Prepare Students to Foster Civility in the Practice Setting
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Nurse Executives (n = 61 of 68 [89.70%]) b 1. Conflict resolution, negotiation, assertiveness, learning to address incivility (43) 2. Effective communication, teamwork, and collaboration (31) 3. Professionalism and leadership skills (24) 4. Personal accountability and patient safety (22) Nurse Managers (n = 99 of 106 [93.39%]) b 1. Effective communication, teamwork, and collaboration (57) 2. Conflict resolution, negotiation, assertiveness (38) 3. Professionalism and leadership skills (35) 4. Time management, organizational skills, and decision-making and problem-solving skills (17) 5. Creating a healthy work environment and organizational culture (17) 6. Civility education (13) 7. Patient-focused care and patient safety (11)
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a Skills identified by less than 10 respondents are not included; please see text.
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  • Elvira Phelps
  • Nursing, Cynthia M. Clark

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