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situational questions might answer how a person would behave in a hypothetical situation, behavioral questions will ask how a person already hasbehaved in a previous situation they actually experienced. While the interviews for other departments will also utilize these questions,it will also focus more on previous experience and familiarity with the job duties. Customer Page 11
MBA 533 – Human Resource in Management - HR Projectservice positions are mostly entry level, whereas manufacturing, marketing, and accounting positions may require more experience/education specific to that role. Motors and More will try to eliminate discrimination during the hiring process. However, there is always a chance that discrimination can occur. Particularly, in a community where “The local labor market population is approximately 48 percent minority [and] There is a growing Hispanic and Kurdish population that have not been accepted into the community,” its likely that there may be some race and gender discrimination (McCain, 2007). Motors and More is predominantly caucasian, and (with the exception of one female) all the supervisors are caucasian men. One of the first priorities of the Human Resources department should be to fosteran environment where diversity is encouraged and valued. The more diverse the workforce, the more perspectives we can include. The more perspectives we include, the more successful we will be. Once the employees are hired, Motors and More, Inc. must be proactive about employee retention to sustain their workforce and meet increased product demand. Due to a high demand for workers and a low labor supply, unemployment in the town is a low 3.1%. The first strategy Motors and More should implement to retain employees is to conduct “stay” interviews. According to IT Voices (2017), a stay interview is preferable to an exit interview because you ask current employees why they continue to work for your organization. The results of a stay interview give you knowledge about what the organization can improve and how you can retain your remaining employees. Most stay interviews are casual and generally less than a half an hour. Some examples of questions to ask during the stay interview are shown in Figure 3. In addition to stay interviews, to drive retention, Motors and More should offer continued development. According to IT Voices (2017), good employees almost always want to learn new Page 12
MBA 533 – Human Resource in Management - HR Projectskills and improve their performance. With a community college in the area, traditional classes, on site, or virtual classes can be offered to motivate and retain employees. While stay interviews and continued development is effective, Motors and More must also periodically reevaluate everything — from the culture to salary and benefits— to know what’s working and what needs to be changed to avoid unnecessary turnover.