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Participation and Involvement: Holding sensing sessions to address stakeholder questions, concerns, misperceptions and input will open up opportunities to increase support. Involving stakeholders in the implementation plans will create an environment of collaboration and inclusion. Including stakeholders allows them to contribute their ideas, suggestions, and recommendations about how to implement the change.
Doucette Consulting: Sedona Arts Festival Change Management Plan36Facilitation and Support: The Board of Directors and the supervisor will quickly address all questions and concerns in a professional yet compassionate manner, offering specific support to the stakeholders as needed. Making stakeholders feel heard and understood will increase positive attitudes about the change and facilitate a smoother change process.Negotiation and Agreement: The Board of Directors and supervisor will listen to stakeholder’s arguments against the change and will negotiate dialogue regarding compromise opportunities. This will help alleviate stakeholder pushback and improve change plans by including good ideas that will help implement a successful change and increase benefit to the arts festival.Manipulation and Coercion: The categories of manipulation and coercion are not recommended to address resistance to change for this organization. Such tactics prove counterproductive in small organizations and would cause more harm than good in the long-run. Source: Palmer, I., Dunford, R., & Buchanan, D. A., pg 116, 2017.
Doucette Consulting: Sedona Arts Festival Change Management Plan37Communication PlanI have chosen the “Underscore and Explore” communication strategy for the arts festival change management project (Palmer, I., Dunford, R., & Buchanan, D. A., pg 226, 2017). The table below explains the actionsbehind the strategy. Effective communication strategies can be the difference between change management success or failure. The Board of Directors must take the lead in communicating with all stakeholders about the changes required to keep the arts festival open for business. The BOD must schedule formal communication meetings such as “All-Hands” meetings and emails fromthe BOD to every stakeholder. BOD members must schedule one-on-one sensing sessions and brainstorming sessions with the stakeholders at each level and be open forhonest feedback (Palmer, I., Dunford, R., & Buchanan, D. A., pg 207, 2017).. The BOD must also encourage the supervisor to Actions
Doucette Consulting: Sedona Arts Festival Change Management Plan38communicate with all stakeholders by the same methods. When stakeholders are told whatis happening, they are more likely to support the changes. Likewise, when stakeholders are asked to participate in the change process, they are more likely to support the change. Financial information must be provided with the stakeholders to create a sense of urgency (Palmer, I., Dunford, R., & Buchanan, D. A., pg 207, 2017).