Multiple copies of the checklist will need to be printed if the observation is

Multiple copies of the checklist will need to be

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*Multiple copies of the checklist will need to be printed if the observation is to be observed more than once. ChecklistSupervisor Instructions: For this assessment, the student must complete the activity. The practical activity is a stand-alone activity that will allow the student to display the required knowledge and skills that are essential when deciding overall competency. Please sign and date this checklist to evidence the student having completed the task. Student Instructions: Arrange a time to complete the activity and have your supervisor observe you undertaking the activity. You should submit the completed and signed checklist with your assessment for this unit of competency. Student Name: Supervisor Name: The student is able to demonstrate competency by: Yes No How and where actions were observed: Your task is to identify a client’s needs for a broking service in a workplace environment. Whilst demonstrating your skills in this area you will need to: Use effective communication skills to build rapport with clients Clearly explain information relating to finance and broking processes and products Document and analyse the clients’ financial position Comply with company policy and relevant legislation in regards to disclosure so clients can make informed decisions During your assessment you will also be required to demonstrate the following: NOT REQUIRED
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FNSFMB402 Identify client needs for broking services Assessment Guide Copyright © Mentor Education Pty Ltd RTO 21683 15 Educate the clients and build rapport by: oExplaining the broking process in a clear and unambiguous manner oClarifying the role of the broker oProviding the client with information on the services, values and capacity of the service oConfirming the understanding of the client oProviding the client with information on the complaints procedure Determine the clients existing financial situation by: oAsking the client to disclose facts relevant to the provision of products and services oDetermining the current investment and assets position of the client oConducting an initial analysis of the clients financial position Determine the clients goals and priorities by:
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FNSFMB402 Identify client needs for broking services Assessment Guide Copyright © Mentor Education Pty Ltd RTO 21683 16 oAsking the client to clarify their expectations oExploring the differences between products oResponding to clients concerns oDetermining the client priorities oSeeking specialist advice where required Prepare documentation by: oDocumenting and checking all information gathered is correct oUpdating records as required Details of Students Performance: Feedback Given to Student: Result Satisfactory Not Yet Satisfactory Supervisor Signature Date:
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FNSFMB402 Identify client needs for broking services Assessment Guide Copyright © Mentor Education Pty Ltd RTO 21683 18 ESEA AS AN EN/AES NS E SChecklist
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