ADVANTAGES OF OUTSOURCING BUSINESS OPERATIONS4customers thus undermining the competitive advantage of the organization. Additionally,offshoring leads to internal efficiency by reducing the costs such as labor (Lacity, 2011).Radlo (2016) also affirms that outsourcing is that it enables a firm to focus on its coreactivities. Another significant benefit of outsourcing is that it is a catalyst for change. Theoutsourcing firm can take advantage of the outsourcing partners to learn how to perform theoutsourced services. After learning the best practices in the outsourced service, theorganization then passes the knowledge to its employees. With time, the firm can undertakethe functions internally. However, even though outsourcing is cost-effective, it sometimes hashidden costs. Also, when an organization outsources function such as recruitment, it riskslosing some of its confidential information. Finally, the study anticipates that these findingswould be of importance to firms intending to outsource their business processes.s
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ADVANTAGES OF OUTSOURCING BUSINESS OPERATIONS5ReferencesLacity, M. C., Solomon, S., Yan, A., & Willcocks, L. P. (2011). Business process outsourcing studies: a critical review and research directions.Journal of information technology,26(4), 221-258.Radło, M. J. (2016).Offshoring, Outsourcing and Production Fragmentation: Linking Macroeconomic and Micro-/Business Perspectives. Springer.
Business process outsourcing, Outsourcing Business Operations
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