computer notebooks and connect to the internet while they were dining in the cafe. Meeting with Ron Langford In the afternoon you met with Ron Langford in his office to discuss the cafe, council by-laws and aspects concerning the surrounding district. You took notes that included the following significant information. ● Ron explained that there were opportunities for opening more cafes in the surrounding shopping centres like Wilsonton, Clifford Gardens and K-Mart Plaza. ● Ron handed you an extract from a government report ‘Economic Brief.’ © 2012 IBSA MC v.2.2015 / modified by MC Apr 2016 v 3 Page 12 of 23
Assessment Task 1 BSBRSK501 Manage risk ● Ron explained that the Federal Government was now introducing legislation that backs up the local by-law concerning efficient water usage, particularly by industries. The current by-law has fines of up to $50,000 for excessive water breaches. Ron did explain that the council was giving some time to ‘make good’ under certain circumstances on a case by case basis. Ron also agreed with the idea of installing a water tank in the court yard for the cafe to use and would help get it built. ● Ron explained that Toowoomba was obviously a place for retirees and the population was growing. ● Ron spoke about the Federal Government’s National Broadband Network being rolled out in Toowoomba that would allow efficient and effective video streaming and teleconferencing. ● Ron spoke about the current by-law that was due for implementation on the 1st of next month allowing cafes to expand their footpath dinning and so put more tables and chairs outside their premises. ● Ron also spoke of the fact that representatives of a large international chain of coffee shops had been making enquiries around town about opening a store in the Toowoomba CBD. Senior Management Team and Finance, Audit and Risk Management (FARM) Committee meetings Soon after you got back from your research trip to the Toowoomba store, you attended two teleconferences. First, you met with the senior management team. At this teleconference, you discussed issues raised by James Mansfield and Ron Langford and the report on previous NSW expansion, which head office had given you: Report into the acquisition and re-branding of the NSW expansion store. Paula said that there may be some things to learn from the NSW experience. Key problems identified in the report were as follows: 1. Lack of internal controls, particularly over cash handling, monitoring and recording. 2. Failure to meet compliance standards in WHS, Privacy and industrial relations law. 3. Lack of written policy and procedures to guide staff in carrying out their duties. 4. Lack of a professional business culture in the family run business. 5. Failure of the business to monitor the external environment and find opportunities and threats to the business.
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