MBA 602 - Final Assignment - 02Nov copy.docx

Who is involved in the process are there any third

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Who is involved in the process? Are there any third parties involved? What is involved in delivering the service to your customers? ] 4 Suppliers [Who are your main suppliers? What do they supply to your business? How will you maintain a good relationship with them?] 3 Plant & equipment[Table] Equipment, Purchase date, Purchase price, Running cost 4 Inventory [Table] Inventory item, Unit price, Quantity in stock, Total cost 4 Technology (Software) : [ What technology do you require? For example: website, point of sale software or 4 Chemin de la Voie – Creuse 16, 1202 Geneva, Switzerland T: +41 22 906 94 94 E: [email protected] W:
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Page 13 accounting package? What will be the main purpose for each? Will they be off-the-shelf or purpose built? What is the estimated cost of each technology solution? ] Trading hours : [ What are your trading hours? What are your expected peak trading times? Which times do you expect to be more profitable? How will this change over different seasons? How do your trading hours accommodate these changes?] 5 Communication channels : [ How can your customers get in contact with you? These channels can include: telephone (landline/mobile), post box, shopfront, email, fax, internet blog or social media channel. ] 2 Payment types accepted : [ What payment types will you accept. cash, credit, cheque, gift cards, Paypaletc ] 2 Credit policy : [ What is your credit policy for customers/suppliers? How long is the credit period? What are your collection strategies/procedures? What credit does your business receive? What are the terms? ] 3 Warranties & refunds : [ If you manufacture certain goods, what are the warranty terms? What is your business refund/exchange policy?] 2 Quality control : [ Describe your quality control process. What cecks or balances do you have in place to ensure the product or service you offer is produced to the same standard of quality? What steps do you take to meet product safety standards?] 2 Memberships & affiliations : [ Is your business a member of any particular industry association or club? Do you have any affiliations with any other organisation? ] 2 Sustainability plan Environmental/resource impacts [ Describe the impact your business could potentially have on the environment. E.g. a particular manufacturing process may contribute negatively on the local water supply. ] 2 Community impact & engagement [ How does your environmental impactaffect the local community? How can you engage the community in minimising your impact? ] 2 Risks/constraints [ List any risks/constraints to your business resulting from this environmental impact? ] 2 Strategies [ What strategies will you implement to minimise/mitigate your environmental impact and any risks to your business?
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