The baldridge program the criteria work as an

  • No School
  • AA 1
  • 7

This preview shows page 4 - 6 out of 7 pages.

the Baldridge program, “The Criteria work as an integrated framework for managing an organization. They are simply a set of questions focusing on critical aspects of management that contribute to performance excellence” (Baldridge 2012c). The seven criteria areas are: leadership, strategic planning, customer focus, measurement, analysis, and knowledge management, workforce focus, operation focus, and results. The website also shared “Health Care Criteria for Performance Excellence,” which is a PDF workbook that helps organizations guide their Baldridge performance improvement efforts. All aspects of each criteria can help in trying to improve employee satisfaction. However, employees that have been around for a while might see this effort as a dead-end street because of previous management and how things have worked in the past at MHS. They might not be cooperative in the surveys as well which could lead to the executive team being fired due to seniority by the board because they are new, and the employees don’t want to give them a chance at making things better.
Image of page 4

Subscribe to view the full document.

Cope 5 Case M Another option that could be used is high-performance work practices. This is a model that over the past year has been proposed to help examine HPWPs in HCOs. The usefulness of this model has been investigated through a series of case studies of HCOs that were considered a good place to work. “HPWP’s can be defined as a set of practices within organizations that enhance organizational outcomes by improving the quality and effectiveness of employee performance” (2011, 202). “Their examples of such work practices include involving employees in organization decision making, applying selective hiring practices, and using rigorous recruiting practices. Various work practices can be considered HPWP “subsystems” that provide an organizing framework for how to think about four main areas of HPWPs: staff engagement, leadership alignment and development, staff acquisition and development, and frontline empowerment” (Garman et al. 2011; McAlearney et all. 2011). Pickett had been introduced to MHS through the selective fellowship application process, but he wasn’t sure how other employees were recruited for the various jobs across Mammoth Health System. He knew that the majority of MHS employees did not feel included in the decision-making process at MHS. The introduction of HPWP’s would be a good think for the healthcare system at Mammoth because of the practices it outlines. Staff engagement is by far one of the most important ones because it
Image of page 5
Image of page 6
  • Fall '19
  • Universal health care

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Ask Expert Tutors You can ask 0 bonus questions You can ask 0 questions (0 expire soon) You can ask 0 questions (will expire )
Answers in as fast as 15 minutes