A sales organization that wants to maximize sales now

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A sales organization that wants to maximize sales now and into the future should consider… In other words, what are the ingredients/goals of a good sales environment?Needs and wants“Unknown” needs and wantsHow are these issues related to the supply chain and/or operations?Procurement: Planning, Organization, Cost ControlInternal and External LogisticsoMovement of stock, storage, packaging issuesoDelivery of OrdersoCustomer movementsOperationsoWaiting linesoCustomer Service Processes, TransactionsoCapacity IssuesoOperational MaintenanceoMaintenance Services: Repairs, InstallationHuman Resources
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SCM 300 – MODULE 05Study PacketoSatisfied workforce, available workforce, managing the workforceoScheduling to meet operational needsoManaging customer contacts/touchesMaterials and Energy ManagementFacility and Design ManagementFacilities Design and Layouts Considerations– Slides 42-45
Slide 42 - Why are most grocery stores organized like the grocery store depicted on slide 42? What is the strategic plan behind the location of each item in the grocery store in slide 42?Produce Section: Usually first thing you see upon entering Meat, Fish, and Poultry at the Rear of the storeImportant layout considerationsConsider entrance and exit pointsProduct Selection Customer Service, availability, product infoValue – Price, Quality, Speed, and FlexibilityFive Senses: Look, Feel, Smell, Taste, SoundHow does restaurant layout impact nearly every aspect of the service experience? Consider the examples discussed in lecture.What’s the difference between revenue and non-revenue generating space?What are facilitating goods? Why are they important to the company and the customer?Items that need to be kept in inventory to maintain operations, important to customer experienceDry Cleaner?Restaurant?Vendor Managed Inventory Slides 46-47What is VMI? “An arrangement where retailers allow vendors to monitor in-store inventories, initiate orders/shipments to the store when inventories are low, and also bring the items into the store and onto the shelf.”How can it benefit customers, retailers, and suppliers (vendors)?End customer is the focusLearning OpportunitiesoVendor and Retailer learn about each other and their needsoVendor has more interactions with end customers in the retail environmentRetailer – Fewer Responsibilities, Decreases CostsVendor – Better Understanding of demand rates, Fewer retailer errors, ResponsiveExplain some of the challenges that companies that enter into VMI agreements must beware of? Goal AlignmentEverything must be defined and discussed prior to arrangementProcess Related: Different ways of getting things doneSchedule Related: When should things get done?Performance and Quality relatedPeople relatedIT compatibility, sharing concerns7

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