The comprises written questions and activities which

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The comprises written questions and activities which require students to manage qualitycustomer service and facilitate continuous improvementStudent must answer all the question and submit them to the Trainer/Assessor.Student must answer all questions to the required level, e.g. provide the number ofpoints, to be deemed satisfactory in this task.Trainer/Assessor is required to provide the feedback within two weeks and notifystudents when results are available.Applicable conditions:All knowledge questions can be researched using the internet and your learner guidesbut your answers must demonstrate your own understand and you must answer in yourown words.Student must read and respond to all questions.Student use computers to answer the questions.Student must complete the task independently.No marks or grades are allocated for this assessment task. The outcome of the task willbe Satisfactory or Not Satisfactory.Trainer /assessor must assess student’s written skills and knowledge as he/she completethis assessment task.The trainer/assessor may ask student relevant questions on this assessment task toensure that this is his/her own work.Resubmissions and reattempts:Where a student’s answers are deemed not satisfactory after the first attempt aresubmission attempt will be allowed.Student may speak to their trainer/assessor if student have any difficulty in completingthis task and require additional support and guidance.Location:BSBMGT516 & BSBCUS501 Assessment ToolVersion dated: 3 July 2019Page 3 of 65
ASSESSMENT TASKSQualificationBSB51918 Diploma of leadership and managementCluster number and name:LMD 3.1 Manage quality customer service and facilitatecontinuous improvementUnits of competency:BSBCUS501 Manage quality customer serviceBSBMGT516 Facilitate Continuous ImprovementStudent’s ID:Assessor’s name:Level 2 and 6 / 401 Sussex Street, Haymarket SYDNEY NSW 2000Instructions for answering written questions:Student must have to complete a written assessment consisting of a series of questions.It is expected from students to correctly answer all the questions.Answers must demonstrate an understanding and application of relevant concepts,critical thinking, and good writing skills.Student must concise to the point and write answers according to the given word-limit toeach question and do not provide irrelevant information.Student must not use non-discriminatory language. The language used should notdevalue, demean, or exclude individuals or groups on the basis of attributes such asgender, disability, culture, race, religion, sexual preference or age. Gender inclusivelanguage should be used.Assessor should not accept answers copied directly from texts without acknowledgementof the text.

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