6 Configure the assignment attribute object by setting values in the

6 configure the assignment attribute object by

This preview shows page 139 - 141 out of 314 pages.

6 Configure the assignment attribute object by setting values in the appropriate fields. a In the Name field, type the name of the new assignment attribute column. b In the Assignment Object field, select an assignment object to which the assignment attribute is applied. c In the Workflow Policy Component field, select a workflow policy component to which the workflow policy object is applied. d In the Workflow Policy Component field, select a workflow policy component column to which the workflow policy component is applied. e In the Sequence field, enter a sequence value. For descriptions of these properties, see Table 34 on page 140 .
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Siebel Assignment Manager Administration Guide Version 8.1, Rev. A Basic Configuration for Siebel Assignment Manager Process of Creating Assignment Criteria for Use in Assignment Rules 140 7 Update the siebel.srf file and run various server administration tasks. For instructions on updating your deployment with the new configurations, see “Updating Your Siebel Assignment Manager Deployment with New Configurations” on page 155 . Table 34 shows some of the properties of the Assignment Attribute Column object type. Creating Assignment Criteria Assignment criteria define an object and are used in assignment criteria records in assignment rules. After you create and recompile an assignment criteria object definition in Siebel Tools, it becomes available for selection from the Criteria list column picklist in assignment criteria records in Siebel Business Applications. For static assignment, you use the Assignment Criteria object properties to specify the criteria name (internally and as displayed) and to configure skill tables. However, most of the behavior of assignment criteria is configured in the assignment criteria attribute children. For dynamic assignment, you use special team-based criteria. For more information about criteria for dynamic assignment, see “Examples of Dynamic Candidate Assignment” on page 160 . Table 34. Assignment Attribute Column Properties Property Description Assignment Object Assignment object that is checked for a value match with the parent assignment attribute. Name Name of the assignment attribute column. The typical format for the name is: assignment_object : workflow_component_column For example: Service Request: Account Area Code Sequence A unique sequence number for the assignment attribute column within the assignment attribute. If an assignment attribute has multiple assignment attribute columns, Assignment Manager searches for attribute values in the order of the values in this property. Workflow Policy Component Name of the workflow policy component, within the specified workflow policy object, with which this assignment attribute column is associated.
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  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

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