Next business day 4 hours telstra security portal

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Next business day 4 hours Telstra Security Portal availability Measured as when the portal is available for normal use. 99.9% 99.9% Simple Policy Change Request Acknowledgement Measured from when you request the change through the online portal until we acknowledge the policy change. 2 hours 2 hours Simple Policy Change Request Implementation Measured from when we acknowledge your request for policy change until we tell you we’ve implemented the change. 24 hours 8 hours Simple Emergency Policy Change Implementation Measured from when we acknowledge your emergency policy change until we tell you we’ve implemented the change. NA 2 hours Device Health Alerting How long it takes us to tell you your firewall service is not available after we determine that is the case. 30 mins 15 mins Security Event Alert Notifications How long it takes us to respond to your Security Event after we identify the Security Event. 30 mins 15 mins 20.3 The timeframes are suspended while we’re waiting for you to provide us with information or access to your equipment or sites, or for any matter outside our reasonable control. 21 TELSTRA SECURITY PORTAL 21.1 We provide you with access to the Telstra Security Portal so you can use the services. TELSTRA CORPORATION LIMITED (ABN 33 051 775 556) | Managed Security Services Section was last changed on 24 August 2017 | TELSTRA UNRESTRICTED PAGE 32 OF 36
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OUR CUSTOMER TERMS MANAGED SECURITY SERVICES SECTION 21.2 Your use of the Telstra Security Portal is subject to any separate terms of use that apply to it from time to time. 22 TERM AND TERMINATION 22.1 We provide your Managed Security Services for the period you nominate in your application form, unless terminated earlier in accordance with this clause. 22.2 The minimum term for each component of your Managed Security Service is 12 months (or the longer period set out in your application form). 22.3 The minimum term: (a) is separate for each Managed Security Service; and (b) must be the same as the period you have rented equipment from us (if applicable). 22.4 After the minimum term: (a) your Managed Security Service continues until terminated; and (b) either you or we may terminate your Managed Security Service in whole or in part by giving at least 30 days written notice. 22.5 Where you rent equipment from us after the minimum term, you may: (a) keep renting the equipment from us; (b) give the equipment back to us; or (c) if we agree, buy it from us (we’ll tell you the price when you ask us). 22.6 If you or we terminate your Managed Security Service during the minimum term for any reason other than our material breach or our inability to support your equipment (except where we can’t support your equipment because you haven’t maintained the firmware or software to the required currency, in which case this clause does apply), you have to: (a) pay us the early termination charges for that Managed Security Service; and (b) pay the full amount of all rental payments that you’d have made during the term of your rental agreement with us for that equipment. In exchange for making those payments, we’ll give you title in the equipment.
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