Kenya Institute Of Management
Problems in Systems Projects
Systems development and implementation projects are seldom smooth sailing. As with projects in
other industries or disciplines, project sponsors, leaders and team members often encounter
difficulties in their projects.
What are some of the problems or challenges?
This is a common problem and is due to either an over-optimistic estimation of work (or
perhaps where estimation was not even done), or lack of anticipation of problems.
Projects often seem to cost more than expected! This is particularly so in in-house
development projects. There are a variety of reasons for this. Some of them are that there
may not be a proper change control procedure, and that many hidden costs are not factored
into the original cost calculations.
Not meeting requirements
In many cases, when the finished system product is shown to the user, the latter says, “That’s
not what I asked for !”. Why is this the case?
Evaluation Of Systems
The Evaluation Process
The evaluation process is extremely important as the organisation will have to live with the eventual
choice. Evaluation should highlight the degree to which the proposed product satisfies the needs as
specified. In addition, the vendor who is supplying the product should also be evaluated as vendor
competence and support matter too.
Evaluation is usually a joint effort and should not be solely the responsibility of the technical staff.
An Evaluation Committee is formed comprising representatives from the various user groups, as well
as technical staff.