Telstra corporation limited 775 556 managed security

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TELSTRA CORPORATION LIMITED (ABN 33 051 775 556) | Managed Security Services Section was last changed on 24 August 2017 | TELSTRA UNRESTRICTED PAGE 25 OF 36
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OUR CUSTOMER TERMS MANAGED SECURITY SERVICES SECTION 15 CHARGES 15.1 The charges for the Security Intelligence and Managed Next Generation Firewall bundle services are available on application, and the charges for the Managed Firewall service and Managed IPS service are set out in your application form. All charges are exclusive of GST. 15.2 We’ll tell you the pricing for optional services when you request them. 15.3 You have to pay us the charges at the times set out in your application form, or if no time is set out, then before we start providing the service. 16 MANAGED NEXT GENERATION FIREWALL BUNDLE SERVICE REQUESTS 16.1 As part of the Managed Next Generation Firewall bundle Service, we allow you to make certain service requests, as set out in the table below. Features Enhanced Enhanced Plus Simple Policy or Configuration Changes 2 per Month 4 per month Complex Policy or Configuration Changes Not included 1 per month Emergency Simple Policy or Configuration Changes 1 per month 1 per month Dynamic routing Available as an option at additional cost Available as an option at additional cost Out of band management access to the device console port Available as an option at additional cost Available as an option at additional cost 16.2 All service requests must be submitted through the Telstra Security Portal. 16.3 If you make: (a) service requests in excess of the permitted numbers set out above; (b) an unreasonable number of service requests (in our reasonable opinion); or (c) a service request that is listed as an option available at additional cost, we will charge you an additional amount for each such request at our then-current rates. 16.4 If you request: (a) a Simple Policy Change and we determine the work is out of scope, your request will be treated by us as a Complex Change Request, or otherwise as a project and a quote will be provided to you; or (b) a Complex Policy Change and we determine the work is out of scope, your request will be treated as a project by us and a quote will be provided to you. 16.5 If you do not implement out of band management, we may not be able to meet our service level targets to resolve incidents. 16.6 All service requests are subject to the technical capability of your equipment. If your equipment doesn’t support a particular request, we may not be able to implement it, or may TELSTRA CORPORATION LIMITED (ABN 33 051 775 556) | Managed Security Services Section was last changed on 24 August 2017 | TELSTRA UNRESTRICTED PAGE 26 OF 36
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OUR CUSTOMER TERMS MANAGED SECURITY SERVICES SECTION not be able to meet our service target in implementing it. 17 SECURITY INTELLIGENCE SERVICE LEVELS 17.1 The level of service you receive for Security Intelligence service depends on the service tier you select.
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