39545 7909 High 3 15 Contributes to officials in solving problems 38864 77728

39545 7909 high 3 15 contributes to officials in

This preview shows page 41 - 44 out of 62 pages.

3.9545 79.09 High 3 15 Contributes to officials in solving problems 3.8864 77.728 High 4 12 Officials treat their employees fairly. And equality 3.8864 77.728 High The four dimension: the relationship with colleagues 1 19 My job provides me opportunities to exchange information and experiences with my colleagues at work 3.9545 79.9 High 2 16 Good personal relationship with my colleagues 3.8182 76.364 High 3 20 There is cooperation in solving problems among colleagues 3.7727 75.454 High 4 18 The company provides teamwork opportunities 3.7500 75 High 5 17 There is cooperation and coordination among my colleagues at work 3.6136 72.272 High Quality dimensions The first dimension: reliability 1 22 There is confidence in the performance of staff, leading to provide good services to customers 4.2500 85 Very High 2 24 It does not repeat the failures 4.2500 85 Very High 41
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in service leading to offer good services to customers 3 23 The company offers its services effectively and with a high degree of reliability. 4.1364 82.728 Very High 4 21 There is consistency in performance, which leads to provide good services to customers 4.0909 81.818 Very High The second dimension: Response 1 27 The response to the requests of customers meticulously 3.8182 76.364 High 2 25 You believe that the company offers ready services according to the demand of the customers 3.7727 75.454 High 3 26 The company responds to customer service quickly 3.7500 75 High 4 28 There is more than one way to meet the demands of customers 3.6136 72.272 High The third dimension: Security 1 30 The company is committed to the undertakings and contracts between him and the client 4.1364 82.728 Very High 2 31 The company provides job security for their workers, increasing the quality of customer service 4.0909 81.818 Very High 3 33 The company provides all supplies financial, material and facilities to ensure the provision of good service 4.0909 81.818 Very High 4 29 Service the company provides to the customer in a safe environment without risk as much as possible 4.682 81.364 Very High 5 32 The company provides technical and administrative skills and experiences that enhance efficiency 3.9545 79.09 Very High Fourth Dimension: Credibility 1 35 The company is committed to providing service to the client according to what has been agreed upon 4.0909 81.818 Very High 2 37 The company listens to the complaints of the beneficiaries and their problems and is working to find effective solutions to them 3.7727 75.454 High 3 36 Service the company provides to the customer in a timely 3.6136 72.272 High 42
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manner 4 34 The company offers the service to the customer is higher than forecast 3.1136 62.272 Medium Fifth dimension: Matching 1 4 It considered high quality if it is to achieve 97 or more than acceptable and allowable term. 4.3864 87.728 Very High 2 39 It is determined by the need to re-determine the specifications required 4.2500 85 Very High 3 38 Quality is achieved by pre- defined specifications 3.8409 76.818 High Sixth Dimension: aesthetic 1 42 There is taste in dealing with customers 4.3864 87.728 Very High 2 43 Loudness alienate customers 4.3864 87.728 Very High 3 41 Exterior helps staff to attract customers 4.1364 82.728 Very High Illustrated by the data in the above table that the degree of satisfaction of
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