A control technique is a mechanism designed to help achieve the desired performance and can specifically be designed for the activity being controlled e.g. budgets are control techniques, college entry requirements, queues, performance evaluation and product quality controls. Sometimes firms utilise too many control techniques and too much control causing dysfunction side effects such as bureaucratic red tapes, at other times controls are tight or too lenient. 12.3.1 Managerial roles of controlling 1. Monitor -Seeking and receiving information to develop a thorough understanding of the organisation and its environment serving as a nerve centre of communication. 2. Disturbance handler -Taking corrective action during crisis or other conflicts.Nature of control Control is an essential function of management. Control is a continuous process. Control is based on planning. Action is the essence of control. Key in control lies in delegation. Information is the guide to control. Control aims at future. 12.3.2 Importance of Control Control sees to it that the right things happen, in the right way, and at the right time. It helps ensure that the performance contributions of individuals and groups are consistent with organisational plans. It helps ensure that people comply with organisational policies and procedures The importance of effective control lies in its purpose i.e. that of focusing organisational energies in the desired direction while allowing managers some discretion in decision making. All organisations must control their activities and management of any kind of
Directorate of Open and Distance Learning Page 138 organisation must be aware of how to design effective control systems. Activity 12.1 Highlight the dangers an organisation is likely to face when there is over or under controlling of activities. 12.4 Elements of a Control System There are EIGHT elements of control systems namely; Monitoring Evaluation Feedback Corrective action Standard, rules and regulations Goals Influence techniques Rewards Every control process includes these eight elements that serve to carry out the functions of control. 12.5 Functions of Controls There are FOUR functions of controls: 1)Overseeing 2)Comparing 3)Correcting deviations 4)Influencing future decisions a)Overseeing: Control systems oversee on-going activities to achieve the desired performance level. They assure that appropriate action is taking place while the activity is in progress. Overseeing by supervisors usually takes place at the shop floor. b)Comparing the degree of agreement between actual performance and performance standards. This can take place at or away from the point of operation e.g. it is possible to use actual
Directorate of Open and Distance Learning Page 139 budgets to compare with projected budgets without the manager physically going to finance department. An important aspect of comparing is determining what significant deviation from the plan is.
You've reached the end of your free preview.
Want to read all 182 pages?