If a patient acquires a catheter-associated urinary tract infection (CAUTI) while in the hospital, then the hospital will be responsible for the treatment and care of the patient while there. The hospital will not be reimbursed for the treatment of the CAUTI. If hospitals do not get reimbursed they would not be able to stay in business. Reimbursement guidelines are there to encourage healthcare facilities to provide safe patient-centered care. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national, standardized, publicly reported survey of patients’ perspectives of hospital care (CMS.gov, 2020). Hospitals are also reimbursed on patient satisfaction scores, so providing patient-centered care can help to increase those scores in turn increasing reimbursements. Patient and Family-Centered Care Tool (PFCC) Please see separately attached document for completed PFCC Tool.
ORGANIZATIONAL LEADERSHIP 4 Setting Description Kaiser Permanente Oakland is a new 349 bed, state of the art teaching hospital that opened its doors in 2014. It is a cutting-edge specialty center, employing board-certified physicians and surgeons (Kaiser Permanente, 2020). They provide staff that is culturally diverse to assist in language translation, while also partnering up with their Institute for Culturally Competent Care. Kaiser Permanente East Bay – Oakland features CenteringPregnancy. This is a nationally-recognized style of prenatal care in a group setting. It aims to build a community that empowers women to be actively involved in their care and equips them to make healthy choices throughout their pregnancy and beyond (Kaiser Permanente, 2020). Kaiser Oakland serves a diverse patient population. Per the United States Census Bureau (2018), the population of Oakland is 429,082. Approximately 36.1 percent are white or Caucasian, 23.6 percent are black or African American, 15.7 percent are Asian, and 26.9 percent are Hispanic or Latino. 81.6 percent have a high school diploma or higher, and 42.5 percent have a Bachelor’s degree or higher (United States Census Bureau, 2018). Strengths and Weaknesses of the Organization Domain Strength Weakness Leadership/Operations A clear and strong statement of commitment to Patient Family-Centered Care. Patients/Families are not included in the policy or procedure development. Mission, Vision, Values Patient Family-Centered Care is included in the mission values, and/or core values. Patient-centered care is a core No weakness noted.
ORGANIZATIONAL LEADERSHIP 5 value at Kaiser Oakland. Advisors Patient/Family participates in quality and safety rounds. Patients/Families do not serve on hospital committees or advisory councils. Quality Improvement Patients/Families are interviewed by management during daily rounds. They are also sent a survey after discharge asking about their recent stay.
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- Spring '16
- Health care provider, Kaiser Oakland