Similarly an employee can be assigned ownership of a service request o product

Similarly an employee can be assigned ownership of a

This preview shows page 126 - 128 out of 314 pages.

account’s sales team. Similarly, an employee can be assigned ownership of a service request or product defect. Each of the corresponding business components has one or more fields that specify the owner or team. An assignment rule includes one or more assignment objects. When the rule is satisfied, specific columns underlying these fields are updated with replaced or added employee IDs appropriate for the settings in the assignment object. As shown in Figure 17 on page 123 , an assignment object is a child object type of the Workflow Policy Object object. The parent workflow policy object provides a set of available column mappings through its child workflow policy component and grandchild workflow policy component column object types. These can be specified in Assignment Attribute Column object definitions as columns to test for value matches and to monitor in dynamic assignment for value changes. CAUTION: If you inactivate a Workflow Policy Object that has a child assignment object, you must inactivate the assignment object as well, otherwise Assignment Manager components will not work.
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Basic Configuration for Siebel Assignment Manager Configuring Assignment Objects Siebel Assignment Manager Administration Guide Version 8.1, Rev. A 127 Workflow policy objects have a one-to-one or a one-to-zero relationship with assignment objects (the Order and Quote workflow policy objects do not have predefined child assignment objects). You cannot add more assignment objects to workflow policy objects that already have a child assignment object. Siebel Business Applications provide predefined definitions in the Siebel repository for several objects. The predefined Workflow Policy Object and Workflow Policy Component Column definitions include mappings for the most commonly used attributes for each object. CAUTION: Siebel Tools allows the creation or configuration of an assignment object with both position- and employee-based assignment, but Assignment Manager does not correctly assign objects with this type of configuration. Only create or configure assignment objects for either position-based or employee-based assignment, not both. To configure assignment object properties 1 Start Siebel Tools. 2 In the Object Explorer, expand Workflow Policy Object, and select the object you want to configure. Objects are listed alphabetically by parent name in the Workflow Policy Objects window. TIP: Workflow policy objects are not included in the Object Explorer by default. Click View, then Options, then Object Explorer to add the workflow policy objects to the Object Explorer view. 3 With the assignment object selected, choose Tools, then Lock Project (or Alt+L), to lock the project. 4 In the Object Explorer, select Assignment Object. The property values of the assignment object appear in the Properties window as well as the Assignment Objects list, although naming conventions for the same property may differ.
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  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

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