How would you determine if the numbers given to you in the problem are valid?
Are there any invisible numbers that would help you evaluate the capability of this
service system? Remember an invisible number is a number, a numerical
measurement, that would describe the Good and / or the Forces you are studying.
If you were an Information Specialist brought in to design an
Information System for the entire organization, what information could you conceive
being sent from the service department and who would you send it to?