Your name, address, and telephone number;
The date the decision was made’
The name(s) of the child(ren), if any;
The name and address of the office where the decision was made; and
The decision you wish to appeal (it is helpful if you include a copy of the notice the
Department sent you).
You MUST ALSO send a copy of your request to the director of the office where the
decision was made.
You will then be contacted regarding the review process.
You may obtain more information by calling the Fair Hearing Office at (617) 748-2000.
What is a Grievance?
The grievance procedure is designed to review any decision that is not subject to a fair
hearing, including Foster Care Review decisions other than the goal, or to complain about
the conduct of a Department employee.
How to File a Grievance
To initiate the grievance procedure, you must file a written complaint with the Area Office,
Regional Office, contracted provider or agency or Foster Care Review Unit whose
decision is complained of, or that employs the staff person whose conduct you wish to
within 30 calendar days
after receiving the decision, or after the date of
the conduct you are grieving.
Your letter should include any information you would like the Department to consider
when reviewing the matter.
A written notice of the Department's decision will be sent to you within 21 calendar days
after your grievance is received.