And I thank you for your cooperation Researcher Name: Eman Al Rahhal Section One: Personal information: (qualification, sex, monthly salary) 1. Gender : Male Female 2. Qualification : Diploma or less BA Master higher 3. Salary: 59
1500 DHs OR Less 2501 DHs – 3500 DHs Section II: Paragraphs of the resolution Please kindly put signal (x) in front of the answer as it deems appropriate No . Question Strongl y Agree Agree neutral objecti on Strongl y objecti on Job satisfaction dimensions The first dimension: the nature and conditions of work 1 Check me my job and job security 2 My job provides me opportunities to gain new skills and experiences 3 My job gives me the opportunity to participate in the sessions and scientific conferences 4 office space suitable for the nature of work 5 lighting, ventilation and heating suitable for the nature of work 6 provide privacy at work 7 provide desktop tools needed in the office The second dimension: promotion and incentive systems 8 provide me job opportunities for progress and prosperity 9 linked to upgrade sufficiency and effectiveness of performance 10 There is a role for nepotism and favoritism in promotion 11 There is the role of political and religious considerations in upgrade The third dimension: the relationship with officials’ 12 officials treat their employees fairly and equality 13 Respect for others opinions and suggestions 14 provides transparency and communication with others 15 contributes to officials in solving 60
problems The fourth dimension: the relationship with colleagues 16 good personal relationship with my colleagues 17 There is cooperation and coordination among my colleagues at work 18 The company provides teamwork opportunities 19 provide me job opportunities exchange of information and experiences with my colleagues at work 20 There is cooperation in solving problems among colleagues Quality dimensions The first dimension: reliability 21 There is consistency in performance, which leads to provide good services to customers 22 there is confidence in the performance of staff, leading to provide good services to customers 23 The company offers its services effectively and with a high degree of reliability 24 Do not be repeated breakdowns in service leading to offer good services to customers The second dimension response 25 believes that the company offers ready services according to the demand of the customers 26 the company responds to customer service quickly 27 Is responding to requests from customers meticulously 28 There is more than one way to meet customer requests for safety third dimension 29 the company provides a service to the client in a safe environment without risk as much as possible 30 the company is committed to the undertakings and contracts between him and the client 31 the company provides job security for their workers, increasing the quality of customer service 32 The company provides technical and administrative skills and experiences that enhance efficiency 33 The company provides all supplies financial, material and facilities to ensure the provision of good 61
service Fourth Dimension credibility 34
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- Fall '14
- The Land