These four functions help the manager do his or her

Info icon This preview shows pages 20–22. Sign up to view the full content.

These four functions help the manager do his or her job by persuading or working with others to get things done. If the manager does not perform these functions, the manager will be unable to do his or her job. Planning: Defining goals, establishing strategy, and developing plans. Organising: Determining what tasks are to be done, who is to do them, how tasks are grouped, who reports to whom, and where decisions are made. Leading: Motivating employees, directing others, selecting effective communication channels, and resolving conflicts. Controlling: Monitoring activities to ensure they are being accomplished and correcting significant deviations. 1.2.2 Key Management Roles Managers also perform different roles in order to help the organisation function effectively. Think about your own job. Do you take on different roles in different situations? Management roles can be broadly organised in three categories. Interpersonal roles are roles pertaining to people, informational roles are roles relating to information, and decisional roles are roles concerning the making of decisions. Here are some examples of the different roles. Interpersonal: Ceremonial roles (e.g., handing out corporate awards), leadership roles (e.g., leading employees in taking on new organisational challenges), liaison roles (e.g., contacting external parties). Informational: Monitor role (e.g., collecting information from outside), disseminator role (e.g., transmitting information to organisational members), spokesperson role (e.g., representing the organisation to outsiders).
Image of page 20

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

BUS103 STUDY UNIT 1 SU1 4 Decisional: Entrepreneur role (e.g., initiating new projects), disturbance handlers (e.g., correcting unforeseen problems), resource allocators (e.g., allocating human resources), negotiator role (e.g., bargaining with other units). 1.2.3 Key Management Skills And of course, to be an effective manager, individuals need to have a comprehensive set of skills. Recall that a manager’s job is to get things done through other people. Hence, a manager should have technical, human, and conceptual skills. These skills allow the manager to handle the wide array of problems that he or she may encounter in his or her workplace. You can read more about these skills below and in your text. Technical: Ability to apply specialised knowledge or expertise. Human: Ability to work with, understand, and motivate other people, both individually and in groups. Conceptual: Mental ability to analyse and diagnose complex situations. A manager who lacks the skills in any of these categories will find it difficult to succeed in his or her job. Now that you should have a good sense of who makes a good manager, spend a few minutes thinking of the managers in your workplace. Whom do you consider a good manager? What can they do to improve their management effectiveness? Are there anything you can learn from them?
Image of page 21
Image of page 22
This is the end of the preview. Sign up to access the rest of the document.
  • Fall '15
  • Management, Big Five personality traits, Organizational studies, .........

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern