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In designing the items included in the Q12, researchers took into account that, from an actionability standpoint, there are two broad categories of employee survey items: those that are reflective measures of attitudinal outcomes (satisfaction, loyalty, pride, customer service perceptions and intent to stay with the company) and those that are formative measures of actionable issues that drive these outcomes. The Q12measures the actionable issues for management — those predictive of attitudinal outcomes such as satisfaction, loyalty, pride and so on. On Gallup’s standard Q12instrument, after an overall satisfaction item are 12 items measuring issues we have found to be actionable (changeable) at the supervisor or manager level — items measuring perceptions of elements of the work situation such as role clarity, resources, fit between abilities and requirements, receiving feedback, and feeling appreciated. The Q12is a formative measure of “engagement conditions,” each of which is a contributor to engagement through the measure of its causes.The Q12statements are:Q00. Overall Satisfaction) On a 5-point scale, where “5” is extremely satisfied and “1” is extremely dissatisfied, how satisfied are you with (your company) as a place to work?Q01. I know what is expected of me at work.Q02. I have the materials and equipment I need to do my work right.Q03. At work, I have the opportunity to do what I do best every day.Q04. In the last seven days, I have received recognition or praise for doing good work.Q05. My supervisor, or someone at work, seems to care about me as a person.Q06. There is someone at work who encourages my development.Q07. At work, my opinions seem to count.Q08. The mission or purpose of my company makes me feel my job is important.Q09. My associates or fellow employees are committed to doing quality work.Q10. I have a best friend at work.Q11. In the last six months, someone at work has talked to me about my progress.Q12. This last year, I have had opportunities at work to learn and grow.