Introduce yourself ask where theyre from and how

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Introduce yourself. Ask where they’re from and how they’re enjoying their time in Australia. Treat them exactly the same as you would a person from your own social or cultural group. Treat them with respect and sensitivity. Try to understand and respond appropriately to their needs. See if you can find someone from their social or cultural group to serve them or mentor them. You can’t really do so as you don’t know enough about them.
2. What are examples of social and cultural differences you should consider when communicating and resolving difficulties?
3. Your new colleague’s lifestyle goes against your cultural and religious beliefs. How should you respond to this person when you interact with them? Frontier Leadership Pty Ltd trading as Frontier Education | ABN: 71 141 901 975 | RTO No: 110080 | CRICOS No: 03520G 4 | Page Name: SITXCOM002 - Assessment Version: 1.1 Last Reviewed: January 2017
SITXCOM002 - Student Assessment Avoid interacting with them. You wouldn’t anyone to see you associating with such a person. Respect their choices and respond to them in a non-discriminatory way. For their own good and the good of society, try to convince them that their lifestyle is wrong. Tell your manager you want to transfer to another department because you just can’t work with such a person. 4. You’re serving a customer who can’t speak English very well. How do you overcome the language barrier? Send them to another establishment where you know there’s someone who speaks their language. Speak to them loudly and very slowly using exaggerated facial expressions. Smile a lot, nod and pretend you understand them, even if you don’t. Use of appropriate gestures, pictures and simple words in English (or their language). 5. You’re having ongoing communication problems with a colleague whose English is very broken. This is causing customer service issues. What action should you take?
6. What social or cultural issues can cause conflict or misunderstanding in the workplace?

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