Avaya Contact Center Select
Page 13 of 65
Use pursuant to the terms of your signed agreement or Avaya policy.
4.1 Avaya Contact Center Select Value Statements
Delivers powerful, comprehensive Contact Center solution capabilities for new or existing IP Office customers
to enable superior service, optimum agent productivity, and consistency with high performance to drive
revenues for business and superior value for customers.
Provided at a very attractive price point to deliver best value solution in the industry
Tight integration to IP Office to minimize deployment and configuration time
Improve customer interaction with voice (inbound and outbound), email, web chat, SMS, Fax and Social Media
support in a system that is tightly integrated into IP Office
Improved training and conflict resolution
IP Office call recording provided for every agent
Faster call resolution - skills based routing routes callers to the most able agent
Supports a wide range of IP Office phones including a softphone option
Avaya Contact Center Select is designed to work seamlessly with IP Office through the use of a custom CTI
interface enabling full integration.
Avaya Contact Center Select 7.0.3 is fully supported on the IP Office 10 or 11 500V2 chassis for up to 30 agents and
IP Office 10 or 11 Server Edition for up to 400 agents and 80 supervisors.
Avaya Contact Center Select 7.0.3 is not supported on IPO 9.1 or earlier releases.
With ACCS 7.0.3 the DVD format changed to USB to accommodate the larger size of the software image.
This update was made for general availability and changes the format only.
References to DVD in the Product Documentation apply equally to the USB format.
Avaya Contact Center Select is offered in three formats:
ACCS R7 USB (iso image) format for deployment onto a customer supplied server
ACCS R7 USB +AMS (Avaya Media Server) virtual machine, for deployment onto a customer supplied server
and VMware virtualized environment. This is referred to as the Software Appliance deployment model in the
ACP Server option with VMware installed - the OS and Avaya Contact Center Select application must be
loaded by the partner/customer.
To configure Avaya Contact Center Select, choose one of the three formats, add the Base Software Bundle, and
optionally add further licenses to complete the contact center configuration.
All Avaya Contact Center Select configuration options for either the 500V2 or Server Edition platforms contain all
the base software requirements to integrate with IP Office.
This includes a CTI Pro license, a SIP endpoint license
for media paths.
Important note on supported IP Office versions with the ACCS 7.0.x releases:
Avaya Contact Center Select 7.0.3 supports IP Office Releases 10, 10 Select, 11, 11 Select, but does not
support IPO 9.1.