Learners may also use the Grow model for workplace
coaching.
Type of observation/evidence:
What did the learner do?
When did s/he do it? Over what
period of time?
How did s/he do it?
What was the outcome?
Other relevant comments/evidence:
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12.
Provide timely input to appropriate management regarding
staffing needs
The learners may be in a position to identify the need for
additional staff members or training and development of
existing teams. They should consider the necessary skills
and fluctuations in demand which are likely to have an
impact on staffing requirements through the year.
Learners should refer to organisational plans and objectives
when deciding upon staffing requirements. There should be
some consideration of the skills and knowledge required for
the successful achievement of business aims. There should
be some consideration of the staff members who are
already working for the business and the potential for up-
skilling or further recruitment.
Reasons for hiring new staff members include:
Difficulty coping with customer demands
Introduction of business legislation and new technology
Unsatisfactory employee performance
Expected business development and growth
Retirement or relocation of staff members
Failure to deliver promised service to customers
Inadequate staffing
Poor staff performance leading to redundancy
Procedural inadequacies or failures
Various management personnel may be approached in
accordance with the nature of the organisation. Learners
who work for large and complex companies may be
expected to discuss such issues with heads of department
or human resources managers. However, there might be a
single manager who assumes complete authority over
staffing in a small organisation.
Type of observation/evidence:
What did the learner do?
When did s/he do it? Over what period
of time?
How did s/he do it?
What was the outcome?
Other relevant comments/evidence:
13.
Monitor team and individual performance against agreed
goals and objectives
Regular meetings should be scheduled for the discussion of
team performance. Learners should also pay attention to
the informal discussions between team members. They
should consider the issues that are raised and the
improvements that could be made for the achievement of
agreed goals and objectives. Employees should be
encouraged to talk about their respective roles, aspirations,
and required organisational resources.
Staff members should complete the tasks that have been
allocated in accordance with organisational expectations.
They should be given the opportunity to track their own
performance via dashboards and the provision of real time
Type of observation/evidence:
What did the learner do?
When did s/he do it? Over what period
of time?
