Value to customer i will like clients to perceive my

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Value to customer I will like clients to perceive my services provided by my business as the most comfortable, understanding, trustworthy and reliable source of personal training. I want to be friendly and make it like we are family and helping change their life is #1 to myself. Value for money and very competitive prices. Personal training is a luxury, but I’ll make it seem it’s a necessity and leave the clients wanting more. Growth potential The anticipated growth of business in the next 12 months and into the future is approximately 25% more clients per annum. I want clients to stay and keep needing my professional input. My exemplary customer service skills will ensure clientele increases constantly. 11 BUS12 Business Assignment v2.2 (2019/03/18)
12 BUS12 Business Assignment v2.2 (2019/03/18)
Innovation Research & development (R&D)/innovation activities The R&D activities improves to encourage innovation in business includes; Surveys (open-ended and close-ended questions) Interviews Existing data Council websites Industry consultations Google Mystery calls to competitors Intellectual property strategy (optional) I plan to protect any innovations under the provisions of the Privacy Act, Competition and Consumer Act 2010 and the Copyright Act 1968. I will trademark my business name. Insurance Worker’s compensation I won’t need workers compensation as I am a sole trader. Public liability insurance I’ll have public liability insurance which covers third party injury or death. It was sourced through registration with Fitness Australia. Professional indemnity I’ll have professional indemnity which covers any legal action occurring as a result of my professional advice or services. It is sourced through registration with Fitness Australia. Business assets I’ll have my business assets insured by Fitness Australia under their business losses cover in the event of a fire, theft or general damage. This includes gym equipment, company cars, technology equipment etc. Business revenue Business revenue will also be insured under Fitness Australia though their Business Continuity Cover which covers for loss of income and/or rent if your business is interrupted or interfered with as a result of damage, interruption of utilities and access prevention 13 BUS12 Business Assignment v2.2 (2019/03/18)
Risk management [List the potential risks (in order of likelihood) that could impact your business.] Describe the Risk Rate the Likelihood Impact Strategy Clients being absent from sessions with no notice Likely Medium Message them before the session to double check they are still available and know what time and location etc. Faulty/old electrical cable. Death due to electrocution Highly Unlikely High Ensure equipment is electrically safety tested, and cords are checked in weekly equipment checks.

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