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The emergency department is an essential department for VBP due to being the face of the hospital, most patients admitted come through the emergency department. By the end of year two a new triage protocol strategy based on evidence-based research will be implemented. The new triage protocol will streamline and make the triage process more efficient which will decrease the number of patients who leave without being seen and improve patient satisfaction scores. Improving outcomes and decreasing lengths of patients’ hospital stay will save the hospital money and increase their reimbursement.The physician department is instrumental for VBP their care is directly reported on HCAHPS score and affect reimbursement. By the end of year two a protocol care plan for care of
Executive Summary3patients diagnosed with pneumonia will be implemented. The standardized care plan protocol will improve patient outcomes and decrease costs for the hospital.C2 - Preparation for implementationTo prepare the nursing department for implementing a new communication strategy, we will start with doing research in peer reviews journals on best communication strategies. The current HCAHPS scores will be shared and staff will be educated to the rationale behind the importance of score rankings and how it affects reimbursement. Next will be identifying staff