A customer has two stand-alone dialers. They are currently monitoring jobs on dialer A on the Supervisor workstation. What does the supervisor need to do to see dialer B? A. Define an Alert for standalone dialer B. B. Change the Options under the Settings menu in Editor. 80
C. Change the Options under the Settings menu in Monitor and restart the HealthBridge service. D. Change the Primary Proactive Contact Details in Health Manager/Mid-tier Configurator and restart the HealthBridge service. Answer: D QUESTION: 237 While implementing Agent Blending on Proactive Contact and an Avaya S8700, you cannot get the Agent Blending processes to start. You run pwtrace and receive the error message, "acsOpenStream:Open failed:failed status = 25." What is the cause of this error? A. The VDNs are not configured on the Communication Manager. B. The VDNs are not configured on the AES server. C. The login/password to the AES server is incorrect. D. The AES server referenced in the .tslibrc file is unreachable. Answer: C 81
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- Fall '20
- Proactive Contact